I need to edit some tax payments that were posted as coming from the wrong checking account. I need this done now, Intuit please fix this week & let me know.

kweller · ‎January 05, 2020

Charies_M · ‎January 05, 2020

Thanks for the prompt response, kweller.

I agree with brconsultingid2. Issues with tax payment being posted to the wrong account requires help from our QuickBooks Care Support. They're available every 6:00 AM-6:00 PM Monday-Friday and 6:00 AM-3:00 PM Saturday.

Here's how you can reach us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

You can also visit this article for additional information about the our support hours and types.

I've got your back if you need more help. I'm always happy to lend a hand. Have a good one.

View solution in original post

BigRedConsulting · ‎January 05, 2020

Unfortunately no one will do this for you based on this request. It seems you should be able to do it yourself (you can with QB Desktop) but perhaps not with QB Online.

To get this accomplished, you'll need to contact tech support. It'll probably take hours on the phone and then it may take days to get it actually done. I've read accounts of this sort of thing here before...

kweller · ‎January 05, 2020

@BigRedConsulting wrote:
Unfortunately no one will do this for you based on this request. It seems you should be able to do it yourself (you can with QB Desktop) but perhaps not with QB Online.

To get this accomplished, you'll need to contact tech support. It'll probably take hours on the phone and then it may take days to get it actually done. I've read accounts of this sort of thing here before...

Yeah, I kinda figured I'd need to get on the phone with them this week and have them do some SQL in their database to clean up the mess. I couldn't even submit a support ticket today, which seems silly since it could be picked up during normal business hours, what's up with that??

Charies_M · ‎January 05, 2020

Thanks for the prompt response, kweller.

I agree with brconsultingid2. Issues with tax payment being posted to the wrong account requires help from our QuickBooks Care Support. They're available every 6:00 AM-6:00 PM Monday-Friday and 6:00 AM-3:00 PM Saturday.

Here's how you can reach us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

You can also visit this article for additional information about the our support hours and types.

I've got your back if you need more help. I'm always happy to lend a hand. Have a good one.

jhartenbower · ‎July 15, 2020

I have tried contacting them twice though my quickbooks online, says i will get a call in 5 minutes but i never get a call.

Nick_M · ‎July 15, 2020

Hi there, jhartenbower.

Thanks for stopping by the thread. At this time, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. Because of this, I suggest reaching out to our support directly rather than prompting the Call me Back feature. Here's a link to our website where you can find the Support phone number.

If you have any other questions at all, feel free to drop by the Community again, we're happy to help. Have a nice afternoon.

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I need to edit some tax payments that were posted as coming from the wrong checking account. I need this done now, Intuit please fix this week & let me know.