In my Employees section of Quickbooks Online, suddenly most of my employees have disappeared. Why can I see only 20 employees, when there should be hundreds.

Hello there, Aaron.

We can perform some basic troubleshooting steps to check if this has something to do with your browser. Sometimes, when a browser contains temporary internet files, it affects the QuickBooks Online (QBO) experience. Access your company file using a private or incognito window. Use these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, try to check your employee list. If all employees show up, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

In case the issue persists, we recommend contacting our Customer Care Team so they can gather more details about your experience and conduct further investigation to determine the root cause of the problem. Refer to this page for more information: QuickBooks Online Support.

Additionally, here's an article to help you manage employee information in QBO: Edit or change employee info in payroll.

Feel free to comment below if you have any follow-up questions related to employees. Keep safe and have a good one.

I do not believe this has anything to do with a browser cache issue, because our newly shorteedn list of Employees looks exactly the same using multiple browsers, on multiple devices, and by multiple QBO users.  We can't ALL be having the exact same problem, all at once. 

This loss of employees happened after some very recent update to QBO -- we noticed a number of other screens and features of QB have changed / were updated at this same time.

Will will say, however, that this this loss of displayed employees on the Employee screen is also weird, because if we go to write a new check, and make the payee one of our many "lost" employees, they still show up as a match as "employee" (as opposed to vendor or customer) when typing the name into the write Payee box in the write check screen.

I did the private browser login you suggested, and that did not change anything.

Hello there, Aaron.

I appreciate you for following the steps provided by my colleague regarding on managing your employees list in QuickBooks Online (QBO). I understand how important it is to find all your employees on the employee section. 

Allow me to route you to our Support team, who have the necessary tools to access your account securely. Our representatives will review your account details and resolve the issue promptly.

Here's how:

1. Log in to your QBO company.
2. Go to Help Icon.
3. From the Search tab, select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Please note their support hours to ensure they're available for assistance. 

Additionally, you can check this link to learn more about managing employees in QBO: Edit or change employee info in payroll.

Don't hesitate to reply in the comment section if you need anything else about employees or any QuickBooks-related concerns. I'll be right here to help you anytime. Take care.

I use quickbooks desktop enterprise version and this week almost all of my employees disappeared from my employee list.  Where there should be 50,  there are four.  Paychecks can be seen in the register but with no names. I’ve spent hours on the help

line with quickbooks in the last two days with zero results.  Did you ever find a solution? 

I can see how important it is for you to have your complete employee list readily available in QuickBooks Desktop (QBDT), @Invasiveplant. Let's work together to troubleshoot and resolve this issue.

To begin with, I recommend utilizing the QuickBooks Tools Hub. This tool includes the QuickBooks File Doctor, which can help you restore your employee list and ensure their names appear correctly on their paychecks. Please ensure to restore a backup company file before you proceed with using the tool.

Once a backup has been restored, proceed to run the QuickBooks File Doctor to fix the issue. To do that, here's how:

1. Open the QuickBooks Tools Hub.
2. Select Company File Issues, then click on Run QuickBooks File Doctor.
3. In QuickBooks File Doctor, choose your company file from the drop-down menu, or use Browse and search to locate it if it’s not listed.
4. Select Check your file (middle option only) and then Continue.
5. Enter your QuickBooks admin password and then select Next.

If the issue persists, consider using the Verify and Rebuild Data in QuickBooks Tools Hub, and for further fixes, refer to the article: Names, items, or accounts that are missing from centers, reports, or transactions.

Furthermore, you can visit this article to learn how to run payroll reports in QBDT: Run payroll reports.

Don't hesitate to reach out to us if you have further questions about managing employees in QBDT. We, in the Community, are always here to help. Keep safe.

In my case, I contacted QuickBooks Support.  They told me they were already aware of the problem (I wasn't the only one) and we're working on a solution.  And just a couple days later all this missing employees reappeared.  But keep in mind I'm using QB On-Line, not your version.  Also, we don't use QB for payroll (other than an occasion manual check), but sounds like you do.  Sounds like you've already talked to Support.  They never told me what they had to fix on their end.  It just started working again (they emailed me to tell me it was fixed).