In QBO Payroll, how do you disable automatic withholdings like Medicare and Social Security? There is no "Workers" tab and no "Pay" section to edit for each employee.

Welcome and thank you for reaching out to us here on the Community page, @it7. 

I'm happy to share the steps on how to disable the Social Security and Medicare tax for your employees' paycheck. Removing these deductions can be done by going to the number 4 section on the Pay window.

Here's how:

1. Open your QuickBooks Online, then go to the Payroll tab at the left pane.
2. Select the Employee tab to open your employee list.
3. Click on the employee's name you want to open.
4. Go to the Employee details, then click on the pencil icon beside the Pay button.
5. Scroll down to number 4 (employee's deduction), then locate the tax/es from there and click on the trash icon to the right.
6. You'll be asked if you want to delete the deduction. Click Yes to continue.
7. Repeat the steps for the rest of your employees you want to update.

Moreover, you can go to the What are Employee's withholdings? (number 5) section to update or adjust your employee's withholdings.

You can also read these article for additional reference about handling payroll and employee's record in QuickBooks Online:

• Change or delete a payroll deduction item
• Adjust employee exemption taxes

Get back to me if you have any other QuickBooks or payroll questions. I'm here to help as much as I can. Have a great weekend!

Angelyn.  I appreciate the detailed breakdown.  I'd like to draw attention to my part of the question that states there is no "Pay" option when I edit an employee.  There is no "Employee Details", "Paycheck List", or the pretty icon representing the employee at the top of the page.  I only get the attached screen when I follow the previous instructions and select a particular employee.

I thank you for the screenshot, @it7.

Let's view your account using a private browser and update your employee tax information. This way, we can isolate this unexpected behavior for a browser-related.

You can use either of the following shortcut keys:

• Google Chrome, press CTRL  + Shift + N
• Mozilla Firefox: press CTRL  + Shift + P
• Internet Explorer: press CTRL  + Shift + P
• Safari: press Command + Shift + N

If you’re able to able to access your account and update the withholding status of your employees, you'd want to clear the cache of your regular browsers. You can also try using a different browser. 

Lastly, to check any issues with your browser’s health and its compatibility with QuickBooks, you can use the Browser Health Checkup Tool.

Drop a comment below if you have other questions about updating your employee's payroll information. I’m always here to help.

I appreciate your quick responses!  And I also appreciate this "Community" system.  Please humor me and allow me to point out that I am a 25 year software architect specializing in web applications.  The issue isn't that those sections are hidden due to a browser incompatibility.

The feature that appears when I select an Employee is completely different from the feature that appears for you.  Dev Console is clear (F12 for Chrome).  It is working as expected for whatever version, subscription, or latest change Quickbooks has published for my type of account.  There is no issue on my side.

I simply need to know, in QBO Payroll, how to disable those withholdings.  And, given my extra information: The feature being provided to me does not have the options every other answer says to look for.  It isn't due to a bug.  I simply don't have those options.

Still yet, in addition to my typical Chrome, I also used Chrome Incognito mode, as well as Internet Explorer.  The site is completely broken in some places with IE, and the feature being served to me is still the same in Chrome Incognito.

The answer to this question requires knowledge of the different versions of QBO, Feature Gating, Authorization, and other changes to the application that occur based on the hundreds of configurations and subscription details for each user.  It would be something like this:

"Given that you run a C-Corp, you must click on this OTHER menu, jump through hoops, and spin around in your chair three times."

Or something like this:

"Given that you have the basic Payroll subscription, you have to upgrade to the Nickle'n'Dime version, which is $1,000,000 per month in order to be able to alter withholdings."

Thanks for providing more details, it7.

Since the options didn't show in your QuickBooks Online (QBO) account, I recommend contacting our Customer Care Team. This way, they'll be able to securely pull up your account and further check the main cause of this issue.

Here's how to get in touch with them:

1. Click to the Help button.

2. Select Contact Us.

3. Provide a brief description of your concern, then click Let's talk.

4. You can either select Get a Callback or Message an agent to get a representative.

To ensure that you'll be assisted on time, please check our support hours.

Also, feel free to browse these article for additional reference about managing payroll and employee's record in QBO:

• Adjust employee exemption taxes
• Change or delete a payroll deduction item

Don't hesitate to drop a comment below if you have additional payroll concerns. I'd be glad to help.

@it7were you able to get this sorted out? I'm also an engineer, found the same post you found, and am seeing the same screen/form when I edit the employee. Odd that the "edit employee details" page is so much different than support thinks it should be. There seem to be a number of posts that reference an entirely different edit screen than what is actually provided.