I've actually been afraid to do any updates as to what else might go wrong! So if I went directly to the BSO site and have already filed, is there any other way to get the info to our employees on their app? I've had to scan copies and email them, I doubt I should go in and file through QB because there would then be a duplicate with the SSA since I have already filed. Also will this "fix" remain from here on or will another update remove it at some point in the future? Why wasn't this addressed until nearly the final file date when this thread started in April 2023 and has had numerous correction requests time and time again!!! AND we were never told the update removed this OR that this update would now corrected this fiasco! The QB customer/users need appropriate communication from you as we pay for this service and seem to have been completely disregarded.

01/19/2024

I did the QB desktop update, restarted the program then went into the 2 employees that had the invalid SSN and changed it to all zeros. When opening the W2 forms, those two were automatically changed to "applied for". I was now able to submit them all of my 400+ W2's to the SSA. 

Issue resolved. 

Thank you. 

Thank you for this post! It worked! 

Thanks for becoming part of the Community and getting involved with this thread, MissCheese.

I'm happy to hear performing our update enabled you to enter all zeros for employee Social Security Numbers (SSNs).

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please feel welcome to send a reply here if there's any questions. Have a lovely Wednesday!