Mileage tracking does not work Consistently. How do I talk to a Human?

Hi @doulamarybs,

Most QuickBooks issues can be fixed by using a private window as one of the troubleshooting steps. If this works, you can go back to your regular browser and clear its cache.

Once done, log back into your QuickBooks account and track your mileage. Then if they are using a QBSE App, you can reset the app data.

Here's how to refresh your QBSE App for window:

1. Click the Help menu.

2. Select Reset App Data

The instruction below are steps for QBSE mobile app:

1. Change the data connection on your phone.

• If you're using WiFi, turn it off and use cellular data.

• If connected to cellular data, connect to WiFi.

2. Close and restart the App.

3. Clear App Data.

For more details about resolving browser issue, you can check out this article: Troubleshooting browser problems.

If none of the recommended steps seem to work, reach our customer support team. This way, we can check your account and assist you further.

Let me know If you have any other concerns. I'm always here to help.

Hi dear,

how much do i need to pay for self employed product?

Hi there, @new choice tiling.

Thanks for joining the thread. It's my pleasure to discuss with you the plan and pricing in QuickBooks Self-Employed (QBSE). 

QBSE offers two types of subscriptions; the Standalone and Tax bundle versions. The regular price for Standalone is $15/month and $25/month for the bundle. The good thing is QuickBooks offers a $50 discount for new customers, 30 days free trial, and a sample company file.

Just click the version you want to subscribe to and complete the needed information to accomplish the process. For more information, you can visit our website for updates on the latest pricing and discount offers: QuickBooks Self-Employed Plans&Pricing.

You can check out our QuickBooks-Self Employed Video tutorials. From there, you can select any of the categories and learn tips on how to use the program.

Additionally, please browse through this article: QuickBooks Self-Employed Overview. This link contains steps on how to cancel paid subscription or a free trial, file quarterly tax payments, and forms. Also, you'll learn more about the tax schedule C. 

Let me know if you have follow up questions. I'm always here to help. Take good care always.

Will clearing app data cause me to lose valuable app data? Please specify

Will “reset app data” clear out important app data involved with unreviewed transactions, mileage, or any other vital information? Please specify

Let me share some information about resetting app data in your QuickBooks Self-Employed (QBSE) mobile app, Sharkslayer.

The cache is the temporary storage area of a device that retains certain kinds of data. When resetting your app, this speeds up how quickly and smoothly your device operates. Then, it will reduce how much data is processed or consumed to start a clean slate on your app.

This will not affect the data you've added to your account. Just make sure we add the unreviewed transactions before resetting the app. 

If you encounter some issues for tracking mileage, refer to these articles to troubleshoot the problem:

• Fix mileage tracking issues in QuickBooks Self-Employed for Android
• Fix mileage tracking issues in QuickBooks Self-Employed for iOS

I've got a link here that provides you with articles about managing your business in QBSE: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Self-Employed.

Keep me posted if you need a hand with importing and categorizing transactions or any QBSe elated. I'll be here to help. Take care always. 

How do I stop QuickBooks from trying to take out the payment for the mileage tracker? I have been trying to find a place that says how to unsubscribe and cancel everything which is non-existent I guess. I will tell PayPal to block any further attempts on tapping my account for the mileage tracker. Very poor setup it does not work anyway.

You'll need to cancel your QuickBooks Self-Employed subscription first, NP007.

The charges will stop only if the account is successfully canceled. Let me walk you through:

1. Sign in to QuickBooks Self-Employed in a web browser.
2. Select the Gear icon.
3. Select Billing Info and then Cancel subscription.

If you subscribed through iOS or Android, check out this article: Cancel your QuickBooks Self-Employed subscription.

Once canceled, you can access QuickBooks Self-Employed through the end of your billing period. We'll keep your data for one year after.

Let me know if you need anything else.