need to talk to tax notice resolution department

I'm here to ensure this issue gets resolved, drsue2.

My colleague, Maybelle_S, have already answered a similar question you've posted. You can view her answer through this link:  https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/submitting-complaint-about-q.../, where she explained everything you'll have to perform to fix this.

Additionally, I've included an article that will guide you in ensuring your compliance with federal tax regulations: Internal Revenue Service Payroll Tax Compliance.

We appreciate your patience in this matter. Please reach out to us again for other concerns or questions. We're here to help.

I know the tax penalty needs to be paid, but who pays it.  I feel QB should pay it because it was their mistake, but I need to talk to that department.  From what I understand you can't talk to them directly- you can only email them??  I'd really like to have a conversation...I only get noreply emails:(

Did you ever get a reply because I've been waiting months

I want to ensure this is taken care of so you can get a reply to the tax notice resolution department, @Joeyslandscaping39.

To fix this, I'd recommend you directly follow up and contact the tax or IRS department. This way, they can check your account and review the issue to get a reliable resolution.

Also, I encourage visiting our Help articles page to learn more tips on navigating your QBO account. From there, you can read help topics that can guide you through the steps by steps process.

Don't hesitate to drop a comment below if you have other questions about the tax notice. I'm always here to help. Take care and have a great day ahead!

I am curious about this as well.  Intuit made the mistakes, I have big penalties from IRS.  I have emailed Tax resolution department since October 19th and not one single response.   This is very very frustrating and we are looking at if legal action against Intuit would be a solution.  HELP!!!!  

I emailed the tax notice from WI dept of revenue on 5/25/22.  Called on 7/1/22 to follow up, Stephanie said QBO was working on it.  Received another notice from WI department aug 30, emailed that one.  called today and latoria P says none are in system.  I am losing confidence in the system.  

Hi, @kim ro.

Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.

As much as I'd love to help you with this, we're unable to check your account here in the Community space for security reasons. That said, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and verify this for you.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
2. Select a suggested option, or type a question or topic you need help with.
3. Tick Contact Us and choose a way to connect with us.

You can check our Support hours in this article: QuickBooks Online Support.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please let me know if you have follow-up questions about this or anything else QuickBooks. I'll be more than willing to answer them. Take care always.