Hi deniseacctsolutions and JustJean,

I can see the effects of the latest payroll update on you and other users who opt to pay through the agency portal. We’ve seen this feedback and we’re looking at how to bring the option back while making sure we comply with the VA’s mandate.

If you have other concerns or feedback, please don't hesitate to continue sharing them with us.

I hope you do it now!  We have reports and payments due next week!

That would be greatly appreciated.

I couldn't sleep last night thinking about this! So I came to work this morning and did my figures the OLD FASHION WAY! By pen and paper with the Quarterly payroll reports.  My numbers matched what QB said I owed in the Payroll Liabilities window.  

I'll wait for an update from QB before I file but at least I have my numbers to manually do it myself before the filing date!

QUICKBOOKS you have created a headache for many!

Thank you! This has been quite frustrating not being able to print the report so we can pay through the VEC website and mark it paid in QuickBooks as in the past.

When will this be fixed available? I have paid VEC through their portal, but cannot get rid of the liability payment generated by QB. I'm not interested in workarounds, I pay way too much to Intuit/QB for advanced payroll to be doing shortcuts and workarounds. I comply with the State by doing payment through their portal and I just need to clear the payment out of liabilities and into my check register.  Simple, add the option to make payments by check so we can clear transactions. I do not need VA or QB forcing me to e-pay. I know how to comply without being forced to.

Hello there, PWEinc.

I’ll help and route you in the right direction to remove the liability payment generated by QuickBooks.

We’ll have to review your taxes and payments recorded in the company file. Performing this process requires us to gather personal information.

For security reasons, we’ll have to get you connected with our Payroll Support Team. One of our agents will assist in clearing the payments for you. Then, make sure your check register is in order.

Let me share this article to view our support hours and types. It contains the links to reach the DIY Payroll Support and Assisted Payroll: Contact Payroll Support.

I’m adding a great resource to help with your payroll tasks. Tap here to see our self-help articles. Each topic provides an overview on how to perform the payroll process: QuickBooks Desktop Payroll.

Keep me posted if you need help with QuickBooks. I’ll get back and make sure you’re taken care of. Have a good one.

I have communicated with technical support already and what was provided was a work around. Again, I pay too much money for payroll to be doing workarounds. Not interested in patches, interested in solutions. I have been working with QB since 1994 I know how to handle most tasks and familiar with most glitches .

The problem here is that ALL that Intuit/QB needs to do is allow the "check" payment option to VEC taxes like it does for ALL other taxes that also require e-pay. 

For security reasons I have NO intention of sharing the files with QB for review. Once your data has been compromised once you learn to NEVER share that kind of information with anyone including Intuit. 

This is NOT acceptable!  Quickbooks does not need my personnel information to fix this issue.  It seems as though Quickbooks just wants the control!

This no longer works

Exactly! Please, Intuit just fix the darn thing so we can continue to serve our clients properly!

After following the instructions for removing the automatic VA SUTA e-pay, it will not allow me to revert.

I tried this and it will not allow me to print a check. I had already done my 1st Qtr, but this will be a problem the end of June

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@kjq wrote:

Found a workaround - Go ahead and click the VA Unemployment form to file (as you usually would). QB will ask whether you want to e-file or print. Click on print, make sure to save it. Then click on pay liabilities as (as normal). QB will ask if you want to e-pay or write a check. Choose to write the check.

Hope this helps.

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This is my first post ever so please forgive me if I don't do it correctly.  I am small business owner here in VA that has used Quickbooks for years.  This is the most upsetting thing I have ever come across.

My VEC has only EPAY and no other choice now after the 22109 update. I need to do it as a check and pay the taxes through my online account with the state of VA.  I am not sure about creating the fake bank account.  But if that works and its all we have would someone please show me how to do it step by step.

Thank you for reading.

Thanks for joining the thread, Dean1e. 

I wanna make sure that you can pay your taxes.

QuickBooks' e-pay settings for Virginia is set for E-pay only under the ManageFilingMethods page. To turn off the e-payment set-up go to the Change Filing Method and Change Payment Method pages.

Here's how:

1. Go to Employees, then select Payroll Center.
2. Go to the File Forms tab. 
3. At the bottom, click Change Filing Method.
4. Choose the unemployment tax, then click Edit.
5. Change the filing method.
6. Click Finish.

For the E-payment, go to the Pay Liabilities tab then click the Change Payment Method link. 

You can check out this article for future help: View and print payroll tax forms

For more details, I also added this article: Set up and pay scheduled or custom (unscheduled) liabilities.

Let me know if you have additional concerns with taxes. We're always here to assist. 

Great advice if QB would allow you to make a change on payment method for the VA unemployment tax, but it does not allow it. Only option is E-pay!

We all know how to get to the "change the payment option" the problem is the software is not giving us an option to make a change. 

Thank you for joining this conversation, @PWEinc.

The program only complies with the VA regulations mandated by the state to use e-pay for the payments. This is the reason why the option to change the filling method is currently unavailable. If you don't wish to use QuickBooks Desktop in paying and filing, you can go to the agency's site to e-file/e-pay. For more info, please visit this link: Employer Quarterly FC20/21 eForm. 

You can also contact our Payroll support team if you have further questions about this. They can provide additional information and give you another set of workarounds you can use. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter your concern, then Continue.
4. Choose either Start messaging or Get a callback.

For additional reference, please see this page: Virginia Payroll Tax Compliance.

Also, QuickBooks has several excel-based reports that you can open to get a summary of your employee and payroll information. To get started, check out this article: Excel-based payroll reports. 

Should you need any assistance with this, I'm available here to help at any time. Take care always.

Please tell me why I am allowed to use "Check" on VA Withholding and not allowed with VA Unemployment?

Thank you.

The problem is that many of us with this dilemma processed payroll for April and the liabilities in QB were auto generated. Once there, in the case of VEC tax, there is no way to get it out. The new update in late April eliminated the "check" option and as per QB supports portal:

Hello everyone!

I understand that you prefer the check option instead of electronic payment. Let me share additional details about it.

Intuit always makes sure to comply not just with Federal but also with State law and regulation. The State of VA mandated electronic payment and filing. This is the reason you're only seeing the E-pay option for the Unemployment Insurance.

You can still continue paying it through the agency's site if you don't want to settle the payment from within QuickBooks Desktop.

Also, there's a workaround you can try. You'll want to process the payment as you usually do. Then, on the liability payment check, make sure to toggle the method to Check.

1. From the Employees menu, select Payroll Center.
2. In the Payroll Center, select the Pay Liabilities tab.
3. In the Pay Taxes & Other Liabilities section, select the liability to pay, then View/Pay button.
4. Review the liability for accuracy.
5. Select the Check button. Select Submit, then Close.

Another workaround is to record prior payments to enter the taxes you've made directly from the agency. Check this link and proceed to The liabilities were paid but never entered into Desktop section: Scheduled liabilities payroll show as overdue or in red.

You may visit these links if you need more references in managing your business:

• QuickBooks Desktop Payroll Articles

I'll be here if you need anything else. Take care always!

Dear Alex,

Thanks for your reply. Since you also ignored the problem I will repeat. The solution you are providing is not possible which leads me to believe that you like all other QB employees that have responded are not paying attention or focusing on the REAL PROBLEM. Prior to last update the "CHECK" option was available as a choice in payment of VEC taxes. It disappeared for this tax, but it is still available for ALL other taxes that also require E-pay, but not this one.

Now it is E-pay and nothing else (see attached). As I said if you add the "CHECK" option we can all do that and the problem goes away. However until QB adds that we cannot do so and are all stuck with finding some crazy workaround to make it work and remove the open liability. 

This solution has been provided by other on this message thread, but again, CHECK option is not available. That is the problem, nothing else!

After saying this 5 times I would hope that someone would understand, but instead all we get are canned answers and excuses that do not resolve the issue.

See attachments, do you now understand what the problem is?

Also, there's a workaround you can try. You'll want to process the payment as you usually do. Then, on the liability payment check, make sure to toggle the method to Check.

1. From the Employees menu, select Payroll Center.
2. In the Payroll Center, select the Pay Liabilities tab.
3. In the Pay Taxes & Other Liabilities section, select the liability to pay, then View/Pay button.
4. Review the liability for accuracy.
5. Select the Check button. Select Submit, then Close.

Here is the other file for VEC options