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tahoeblue08
Level 3

One payroll tax payment was paid electronically in QBO but, for some reason, did not post in Chart of accounts at all - how do I fix this?

In other words, the payment does not appear in our bank register (though it has cleared the bank) nor in the payroll tax liability register in the Chart of Accounts. This has not happened with any other payment this year. I cannot see a way to manually fix this in QBO. Help!
Solved
Best answer December 30, 2020

Best Answers
tahoeblue08
Level 3

One payroll tax payment was paid electronically in QBO but, for some reason, did not post in Chart of accounts at all - how do I fix this?

Just wanted to reply again and let you all know that I finally got through to a human via chat (Help) within QuickBooks Online!  Steve Kawin Bien N was extremely helpful and I am very grateful to have finally been able to connect with a live person!

 

The problem was resolved.  It turns out the downloaded transaction was in the "excluded" area of Banking (by mistake) and once it was placed back into items for review, I was able to categorize it correctly.  If it hadn't been downloaded, the suggestion by Steve was to manually download the transaction from my bank.

 

Kudos to Steve for being extremely helpful on this and other payroll issues within the chat!

View solution in original post

3 Comments 3
JessT
QuickBooks Team

One payroll tax payment was paid electronically in QBO but, for some reason, did not post in Chart of accounts at all - how do I fix this?

Hi tahoeblue08,

 

I'll guide you to check your payroll payment. I assume that this was made within QBO.

 

If your payment shows in your tax payment history, but not in your bank register and liability accounts, please do the basic browser troubleshooting steps. You could just be experiencing a browser issue that causes it to not show in the registers. However, if it's not in the center either, please contact our Payroll Support team to investigate this behavior.

 

Payroll Tax Center:

  1. Go to Taxes.
  2. Choose Payroll Tax.
  3. Click on Tax payment history.

You can also check your tax liability report to see if it has reduced.

 

Please don't hesitate to go back to this thread if you have other questions in mind.

tahoeblue08
Level 3

One payroll tax payment was paid electronically in QBO but, for some reason, did not post in Chart of accounts at all - how do I fix this?

Thank you, Jess.  I tried your suggestions, including heading over to Internet Explorer, but I'm still having the same issue.  I have tried connecting to a human via chat on QBO but the box has been spinning for an hour with no connection.  Ugh.  I have actually had this issue (connecting to a human) on other problems (for which I've given up) within QBO for over a year.  I really need to get this one fixed, however.  How can I connect to a human?  Any suggestions?


@JessT wrote:

Hi tahoeblue08,

 

I'll guide you to check your payroll payment. I assume that this was made within QBO.

 

If your payment shows in your tax payment history, but not in your bank register and liability accounts, please do the basic browser troubleshooting steps. You could just be experiencing a browser issue that causes it to not show in the registers. However, if it's not in the center either, please contact our Payroll Support team to investigate this behavior.

 

Payroll Tax Center:

  1. Go to Taxes.
  2. Choose Payroll Tax.
  3. Click on Tax payment history.

You can also check your tax liability report to see if it has reduced.

 

Please don't hesitate to go back to this thread if you have other questions in mind.


 

tahoeblue08
Level 3

One payroll tax payment was paid electronically in QBO but, for some reason, did not post in Chart of accounts at all - how do I fix this?

Just wanted to reply again and let you all know that I finally got through to a human via chat (Help) within QuickBooks Online!  Steve Kawin Bien N was extremely helpful and I am very grateful to have finally been able to connect with a live person!

 

The problem was resolved.  It turns out the downloaded transaction was in the "excluded" area of Banking (by mistake) and once it was placed back into items for review, I was able to categorize it correctly.  If it hadn't been downloaded, the suggestion by Steve was to manually download the transaction from my bank.

 

Kudos to Steve for being extremely helpful on this and other payroll issues within the chat!

View solution in original post

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