Thank you, Jess. I tried your suggestions, including heading over to Internet Explorer, but I'm still having the same issue. I have tried connecting to a human via chat on QBO but the box has been spinning for an hour with no connection. Ugh. I have actually had this issue (connecting to a human) on other problems (for which I've given up) within QBO for over a year. I really need to get this one fixed, however. How can I connect to a human? Any suggestions?
@JessT wrote:
Hi tahoeblue08,
I'll guide you to check your payroll payment. I assume that this was made within QBO.
If your payment shows in your tax payment history, but not in your bank register and liability accounts, please do the basic browser troubleshooting steps. You could just be experiencing a browser issue that causes it to not show in the registers. However, if it's not in the center either, please contact our Payroll Support team to investigate this behavior.
Payroll Tax Center:
- Go to Taxes.
- Choose Payroll Tax.
- Click on Tax payment history.
You can also check your tax liability report to see if it has reduced.
Please don't hesitate to go back to this thread if you have other questions in mind.
