try opening the following link the next time you are logged into yoru QBO payroll file

https://app.qbo.intuit.com/app/payroll/export-center

Code 9000

I understand the critical importance of accurate payroll data, especially for operational and reporting purposes, Martha10. I'm here to assist in resolving this matter.

Let's begin by running QuickBooks with administrator privileges to enable access to system resources that might otherwise be limited. I'll show you how:

1. Close all active processes and restart your computer.
2. Right-click on the QuickBooks Desktop icon on your desktop.
3. Select Run as Administrator.

Next, ensure QuickBooks is updated to the latest release to access the recent features and fixes.

Afterward, download and install the most recent tax table to ensure compliance with paycheck calculations. Follow the steps below:

1. Go to Employees and choose Get Payroll Updates.
2. Check your tax table version next to You are using tax table version:.
3. Review the latest payroll news to confirm the correct version.
4. Access more details on your tax table version by selecting Payroll Update Info.
5. Download the latest tax table by choosing Download Entire Update.
6. Click Update once the download is complete.

Following that, verify your system's time and date settings. If they are incorrect, make sure to update them. If the error continues, configure your Windows firewall and security settings for QuickBooks Desktop.

Once done, verify if the paychecks show. Then, run payroll for this week.

Lastly, QuickBooks Desktop offers various payroll and employee reports 

You can also visit this reference when managing and keeping track of business and employee expenses: Customize payroll and employee reports.

Please drop a comment below if you encounter any further issues or have more questions regarding managing payroll or QuickBooks data. I'm here to ensure you receive the assistance you need throughout this process.

I am contemplating reaching out to Quickbooks Desktop to convert my quickbooks online so I can import our payroll through an iif file then bringing the file back to Quickbooks online. So frustrated

@donnarochelle 

You can use the trial version of QB Desktop to convert data from QB Online.

I understand the frustration you're going through. Rest assured, I'm here to share information about QuickBooks Online import capabilities.

To begin with, after you export your payroll from QuickBooks Desktop as an IFF, we can convert it to a CSV file before importing it to QuickBooks Online. You can search for a file converter online that you can utilize, or you can look for a converter tool in QuickBooks App Market or select the Apps menu within your QBO.

1. Head to the Apps menu.
2. Select the Find Apps tab.
3. Enter a keyword in the search bar or click the Browse category button.

Another option is to enter the year-to-date paycheck information. Feel free to check out these articles for further reference: 

• Add pay history to QuickBooks Online Payroll
• Learn about reports to use to enter prior payroll

Additionally, you can also manually enter payroll paychecks in QuickBooks Online.

Moreover, this article can help you run a payroll report to check if your data is correct: 

• Run payroll reports
• Create a payroll summary report in QuickBooks

Let me know if you have further questions about importing your payroll or any QuickBooks-related queries. Keep safe.

The issue has been ongoing for me for 6 months. I have spent countless hours on the phone with support. How do we know anyone is even working on this? We continue to be charged for a stand-alone payroll account ever since having to set up a new company since forced transitioning from intuit payroll that doesn't work the way that it should. This is completely unacceptable. I am to the point where I am getting ready to find a different payroll alternative. What is the point of using Quickbooks if there is no case of use with our current QBO accounts? 

I have been around the block with quickbooks. I even received an email that the problem is fixed. It's not. 

Since the import hangs up, the quickbooks team even mentioned I need a newer computer to import.

Sometimes, the payroll import is successful but the data never reaches the online quickbooks. 

I am well aware of how impacting it is on your business, Donna. No worries. I'll ensure to route you to the appropriate support.

If you convert data from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO), payroll data or transactions are moved to QBO as regular Checks. That said, you need to record the payroll transactions.

However, the enter prior payroll option is no longer available in QBO. In that case, I suggest contacting our payroll support team to enter the adjustments to correct the payroll data.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT (QuickBooks Online Payroll Core), and QuickBooks Online Payroll Premium and Elite users can contact us anytime and any day. Also, take note of closed holidays: 4th of July, Thanksgiving Day, Christmas Day, and New Year's Day.

Additionally, you might want to check this article and learn how to run, print, and customize payroll reports: Run payroll reports.

You can always count on me if you need a hand managing your payroll in QuickBooks Online. Just hit the Reply button, and I'll be right here to assist you. Have a good one.

That is what is happening to me now. It says the export was successful but the data never reached my QBO account. I am beyond frustrated, we pay for these services so that they are more convenient, not cause us more work. They tried to tell me over the phone that I can just manually input all of the information in from the payroll account to the QBO account. What is the point of paying them for software that doesn't work? 

I haven't experienced this scenario myself, but I see how hard it can be when your business workflow is interrupted by this issue, @mfrankie.

I acknowledge the urgency of resolving this as soon as possible. I want to assure you that we will escalate your case to our Next Level Help team, who will thoroughly review the comments on your case. You can expect to be contacted by them within 1-2 business days. Please know that you can expect to be contacted by them within 1-2 business days.

Please don't hesitate to get back to this forum if you have further questions about your payroll data not exporting to your QuickBooks Online account. I'll be sure to help you out anytime.

The unexpected behavior you have experienced is anticipated to be resolved in an upcoming product update. We do not have an exact date for the release, we will communicate again once a release date has been established. message from QBO! Still not working.

It appears since I tried to import multiple times, I have multiple paychecks for the same employee, same date, same amount and same pay period. Probably due to this, I am blocked.

I appreciate you taking the time to share your concern in this thread, donarochelle. Let me route you in the right direction for support regarding the issue you're experiencing when migrating your payroll data to QuickBooks Online.

To ensure that the issue you're experiencing is thoroughly investigated and resolved, I recommend reaching out to our live technical support team. They have the necessary tools to securely review your account and delve deeper into the root cause of the problem. Our technical experts will guide you through the following steps to resolve the issue effectively.

Here's a step-by-step guide on how to contact us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Select a topic to connect with the right expert or choose to ask about something else to enter a brief description of your concern. Then, press Continue.
4. Lastly, pick either Start a Chat or Get a Callback to start connecting with them.

To ensure your concern is addressed promptly, check out our support hours in this article: Contact Payroll Support.

You might want to export your payroll data after you've set it up. Here's a guide on how to do it: Export your payroll data into QuickBooks.

Feel free to reach out with any additional questions or issues you encounter while migrating your payroll data to QuickBooks Online. I'm always available to assist you, donarochelle. Take care!