Thanks for joining the thread, @WandaH.

I know how important it is for your business to have the ability to export your payroll data in QuickBooks. Please know that our engineers are now investigating this concern and doing their best to fix this promptly.

If your account hasn't been included in the list of affected users yet, I recommend reaching out to our QuickBooks Team. They can keep you updated via email once the matter has been resolved. Here's how you can get in touch with them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Please review our support hours to ensure we can address your concerns promptly.

In the meantime, you can look for third-party apps to help you in exporting your payroll data into QuickBooks Online. Simply go to the Apps menu and search for the app in the search field.

We genuinely appreciate your patience as we work diligently to resolve this issue. Feel free to reach out if you have any other questions or need assistance with managing your accounts in QuickBooks. I'm here to help!

Oh boy.  I will take a look at my chart of accounts.  I sure hope they get on this soon!

I have asked about a workaround and gotten nowhere.  I plan to call again tomorrow.  I wondered if we could return to QB desktop, export the QB data from the online version and THEN export the payroll data by IFF like we did years ago.  I am at a loss.  I did not have it in me to sit on the phone for hours today.  At a minimum, we should have a direct line to a supervisor rather than the excruciating process of going through customer service reps that offer the same solution over and over again.  I plan to also request a refund for the service for the months it has not been working.  We are paying for a service that doesn't work - never mind the lost of valuable time we have invested to no avail!

Has anyone tried any of the apps they said to look at?

There are a bunch, but I can't find one that applies to this.  And I don't know why they're sending US on this mission instead of finding one and telling us.

Hello there, @WandaH.

I understand that looking for a specific app can help save you time since there are a bunch of third-party apps. Please know that we can't recommend any specific third-party app for legal reasons. Instead, you can use a keyword such as "export payroll" when looking for an app.

If you have more questions about the app, I suggest reaching out to their customer support. This way, they can provide more information on how it works.

Come back to this post if you have other concerns or follow-up questions about payroll. I'll be around to help.

If anyone wants to know the Investigation number that they created it is INV-92964. Also just fyi For all of us that are still stuck with this issue-QB payroll export broken and chart of accounts in main company messed up after syncing stopped working-I was told multiple times on Monday and Tuesday of this week, by the Senior advisor with Intuit Escalations team, that she sent our case to the Engineers and that they have a deadline to implement a fix and communicate it to me by 9/29, that's today and as of this writing at 12:50eastern I have heard nothing from anyone at intuit.  We also noticed that there is another user and email address under our user management tab, I login with our primary ADMIN email address as its shown on the user mgmt page, but ALL audit history for the last 2 years shows all activities of any type are showing as executed by the other NON-Primary Admin which has a different email address that I am NOT using to login.  There appears to be something seriously wrong or at a minimum very sloppily put together from a code and/or API standpoint by whoever at intuit is responsible for providing this paid service to its customers.  I was also told that fix would be complete no later than 9/29 by an intuit payroll specific support specialist as recently as yesterday.   (as of this moment we have almost $50k in paycheck and tax payment transactions we can't get out of QB standalone payroll!) and when I select the 'pencil' to edit export settings under payroll settings, the image below is the only thing that happens 'WE HIT A SNAG' error screen has been the same result since this began for us on Monday.  On a side note re: the 'maybe you can try a 3rd party app but we can't recommend one because of legal concerns' topic -- if other software/service provider companies outside of intuit have tools that work, why can't Intuit have a reliable tool and programming that does the export function with its OWN software and services??? Hope some of you have received a fix, we're still waiting and we need to have our books correct before the end of the month, Especially because today is the last business day before the close of Q3 for the year. staff commission calculations, additional Quarterly tax filing and payments, all of this is magnified because this is an ongoing repeat issue we experience at least 1-2 times every year running....

I will be calling AGAIN today and I will add to the "ticket" to help put some pressure to get this resolved (although it certainly doesn't seem to be a priority as I have been told I'd hear back and have not NUMEROUS TIMES.  I sincerely hope you do hear back!  We are running payroll today and are faced with all the same problems you are with month end, etc etc.  I am also reaching out disputing the monthly online charges as the system has been useless for the last few months never mind our cost for the amount of man hours invested.  This is the least concern of mine but I have now escalated to a very unsatisfied customer at this point.  Dismal customer service!  Fingers crossed we all hear something.

I just tried to export, and it is still not working.  Grrr!

If any of you are on Facebook, posting something on their page might get their attention.

@REPTILE 

I wondered if we could return to QB desktop, export the QB data from the online version and THEN export the payroll data by IFF like we did years ago

When did you convert data from QB Desktop to QB Online? You can use the last backup file to restore on QB Desktop and continue with migrating the remaining data from QB Online. If you don't mind using the trial version of QB Desktop or need to use QB Desktop Payroll, you can use it for good if needed. You can import payroll data with IIF later or use a third-party tool if you decide to use a third-party payroll app.

We converted over about 15 months ago.  This may be what we have to do UGG Thank you!

I tried today, and export is still not working.  I have no salary information in QBO since 9/15. In addition to all this frustration, I noticed that now most of my payroll transactions have been moved to “Exported”.

Yup 

Same here

Hi there, @WandaH, @REPTILE. I understand the importance of exporting payroll data into your online QuickBooks account. Allow me to chime in and share an update.

Currently, we are still determining an estimated timeframe as to when this issue will be resolved. Our team is actively working towards resolving the issue at hand. The investigation is ongoing, and we are trying to determine the underlying cause and find a suitable solution.

If your account has not yet been added to the list of affected users, contact our QuickBooks Team. They will be able to keep you informed via email as soon as the issue is resolved. 

Before that, take a glimpse at our support hours so you'll receive responses quickly. Then, you can follow the steps below to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

Moreover, we'll also share these articles to help you manage your payroll data:

• Export your payroll data in QuickBooks.
• Edit or change employee info in payroll.

If you need help viewing information about your business and employees in QuickBooks, we can read this article: Run payroll reports in QuickBooks Online Payroll.

Comment below if you have other concerns about exporting or managing payroll data. The Community and I will be around to help you. Have a great day ahead. 

I have contacted support many times and have been told that I would be contacted and have not been.  I had a supervisor promise to call back the next day and still nothing.  Totally unacceptable way to conduct business.  No doubt you are not responsible for Intuit's lack of customer service, however, your response and the others before your seem to only serve as a way to pacify unhappy customers that are ranting on the blog.  The links on your response are useless in resolving this.  IT needs to find a solution. 

It won't do any good to "talk to a human".  I was on the phone for 2 hours last week with no resolution.

Can someone at intuit tell us HOW WE CAN CONFIRM DEFINITIVELY that our standalone payroll and/or main QB company IDs are included in this engineer investigation?  This is a repetitive issue that keeps occurring once or twice a year.  On one prior occasion we were waiting for weeks for the solution from the same engineer Investigation scenario we are all being told we have to wait for with NO ETA provided, only to finally find out that our company was not fixed when the patch was released because even after multiple hours long calls and case numbers we were given no one at intuit actually tied our Company ID(s) to the INV-number and we waited an additional 2 weeks with lost functionality.  Please let us know how we can confirm we are included.

Also (obviously) We are still having this issue and as of today just had to run another pay cycle for our employees which adds another almost $22,000 in payroll cost transactions we can NOT get out of our payroll 'service' account and into our main QB company.  AND now we're getting notifications from QB Payroll Service telling us that all of our quarterly tax/payroll/UI payments, etc. are due to be paid and filed...in and from the very system that is broken...again.  Thx to anyone at Intuit that is diligently working on a reliable and permanent fix for this.

I really feel guilty for charging MY company for my time spent working on YOUR problem!

I just received this email (Below in Bold Text) from INtuit today...But its still NOT working, screenshot below is from our export edit page SAME error that has been existing all along.  Why would they send me an email saying its all fixed without testing it to confirm.  Seriously going to have to make plans to leave this sloppy compilation of Intuit services, going to review options with our CPA can't keep wasting time on this.  Wonder if anyone one else in this situation got the same email saying it was fixed today?

Hi there.  I, too, received the email and our account was still not exporting.  I went into my payroll settings and turned off export and saved it and then logged out.  I logged back in and then reset the payroll settings and now it is working.  It may be worth mentioning that I am unable to do this on my Mac.  I have to log in on our Dell and do it.  Once I re-linked, QB on my mac runs fine but for whatever reason. I cannot reset the link on the Mac.  This has been a problem in the past for us.  Not sure if this will help but thought I'd share.  Let me know if you get anywhere.

I was in the middle of turning off export and trying to relink when I saw your message and it looks like its working again.  While all this was going on for the past month, something happened that has created a 7-10 dollar additional State Unemployment liability for the 1st Quarter of this year??? Not sure if anything else is amiss but just hoping it doesn't break again soon for all of us.  Thanks Reptile.

Fingers crossed.  We may consider moving Jan1st.  I realize systems will have bugs, however, the customer service is the real problem here.  I think people, in general, will be patient if they feel like they are being heard and that efforts are being made to help. I hope you are listening Intuit!! 

We hear and understand everyone's sentiments when managing online payroll data.

As we aim to provide timely updates and resolution about this, we're unable to gather sensitive information on a public forum such as the Community space, and this concern requires further review and investigation to ensure all details are accurate. We recognize the urgency in resolving payroll migration issues in your online QuickBooks account.

For now, it's best to keep in touch with our QuickBooks Support Team again to make sure real-time assistance and updates are provided so they can further help you to keep going in managing your business payroll tasks. Also, they have the tools needed to check and pull up your account.

Here's how to reach them:

1. Click the Help tab in the upper-right corner.
2. Go to the Assistant tab.
3. Click Get help from a human.
4. Choose Chat with us or Have us call you.

Furthermore, you can run specific payroll reports to help you review your business finances and view information about your company.

We'll keep this thread open for any added queries or concerns when managing payroll data. Feel free to add a reply below, and we'll get back to provide further help. Keep safe.

If you read the thread, you will understand that we ALL spent countless hours hours on the phone with customer support.  The experience was VERY discouraging....passed from one tech and then elevated to "supervisors" who don't call back.  While I do appreciate that I.T. did get it resolved after many weeks, the process was far too time-consuming even with a "elevated case and reference number".  Each time you call, it is like starting all over again so I am not sure what the point of being added to the ticket is.  I realize you are trying to diffuse an online rant, but, changes in service are what is needed.  At a minimum, customers should have a direct line or email to someone who actually updates us so we are not left to reach out on this forum desperate for help.  For me, this was the last thing I tried and it was of more use to me than all the reps I spoke to combined. 

Hate to churn this whole thing up again but it's still an issue in 2024 and it's been an ongoing issue for us with different clients ever since they shutdown Intuit Online Payroll for Accountants and doubled the cost for us. It shows that the export is successful on the payroll side but nothing is getting over to the books side. On the phone now with tech and they still tell me they don't know what the problem is. How hard is it for these phone techs to get a programmer on the phone? They tell me that they will notify me in two days of they have a resolution and if they don't have a resolution that I can call back and speak with another tech?!?! What is that? Fix The Problem Intuit!. I have a theory, I think they are trying to cut out the middle man firms by making it so difficult for us and go directly to our clients. I really don't need this aggravation heading into tax season.

Rob