Pay stubs in Workforce

Hello Teacher Bet,

Let's run some steps to isolate why you're unable to print a pay stub.

Ensure that you have the updated Adobe Acrobat or Reader installed on your computer. This is one of the common reason why you're unable to print a pay stub.

To check which version of Adobe Acrobat you have, click the Start button and then go to Programs & Features.

You can update it through this link: Automatic updates for Adobe Acrobat and Adobe Reader.

If you're still unable to print pay stub, you can check this article for some other troubleshooting steps to resolve this matter: Troubleshoot printing paychecks, pay stubs, and forms.

Also, if you want to view your W-2s, you can check this guide: Get your W-2s.

Let me know how these steps work on your end. I want to ensure that you're able to print a pay stub. Keep safe!

doesn't  work  that  well

Hello there, @Flashnc1!
 

Thanks for joining here. I'm happy to assist you today!
 

To clarify, are you unable to print your pay stub in your Workforce account? What's the error message? In the meantime, we can perform basic troubleshooting to isolate the issue. If you accumulate too much historical data in your browser, this usually results in to issue like this.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If you're able to print a paystub, I recommend clearing your browser's cache so you can access QuickBooks Workforce with a clean slate. You may also use a different supported browser.

Otherwise, let's continue to the next step. Occasionally, certain updates reset the default settings to a pop-up blocker on your browser. To disable pop-up blockers, follow:

• Block or allow pop-ups in Chrome
• Pop-up blocker settings in Firefox

Additionally, I'm linking this guide you can follow for more troubleshooting: Fix Printing Issues.

I hope you find this useful. Please let me know if I've addressed your concern or if you need help with something else. We'll be just right here to wait for your reply.