Payroll costs not going to projects

Thanks for sharing with us your concern, @NancyC1. I can share troubleshooting steps that help isolate this unusual issue in QuickBooks Online (QBO).

In your case, we can perform the basic troubleshooting steps to help fix your browser to work better and faster. A high number of cookies and caches can cause unusual behavior in your company file, just like what you experience.

Here's how:

1. Restart your browser.
2. Log in to your account in an incognito or private browser and see if you can fix the error. You can use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P

Safari: press Command + Shift + N

If it works on the private browser, you can go back to the regular browser and clear your browser's cache. Then see if it fixes the issue. Otherwise, you can use another supported browser.

Additionally, if you have set up payroll expenses or the hourly cost rates and added employee timesheets. You'll want to check the view type of your labor costs if you're using the hourly costs or payroll expenses. I'll show you how to switch between viewing payroll expenses or hourly costs. Before doing so, I want you to know that changing this setting in one project will affect all projects.

Here's how:

1. Go to Business Overview and select Projects.
2. Find and select the project you want to view.
3. Select the Payroll Expenses or Hourly Costs dropdown and choose the one you want to view.

Check this article for reference: Track hourly labor costs and profitability by project in QuickBooks Online.

To learn more about managing projects in QBO, visit this article: Create and manage Projects in QuickBooks Online.

Please keep me updated about the issue and if you have other concerns in QBO. I'll be around. Take care always! 

Thanks for your response.  This is however not a browser issue.  I do recall a few years back that if we "touch" the time record during the QBO RUN PAYROLL review screen that this can cause an issue where QB does not update the Project that is assigned to individual QB Time records.  I wonder if our updating a deduction on one person caused this bizarre outcome.  

Thanks for the quick reply, @NancyC1. I can route you in the right direction to fix the issue about the Payroll cost not flowing to projects in QuickBooks Online (QBO).

We can verify this matter through our messaging or phone support team since they have the tools to securely check your account and do a screen-sharing session with you. Also, they can provide detailed information on the best way to handle this type of concern. I'll be happy to share some steps to connect with them.

Here's how:

1. From your company file, go to the Help menu.
2. Choose Contact Us.
3. Type in your concern, then click on Let's Talk.
4. Select a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for the schedule details: Contact Payroll Support in QuickBooks Online.

If you want to run payroll reports in the future, you can check out this article: Run payroll reports. It includes all the lists of payroll reports available in QuickBooks Online.

Just tap the Reply button for further clarification or additional information about managing payroll in QuickBooks. I'll be around. Have a lovely day!

This happened to me also and I have not been able to get a usable answer from Quickbooks yet.

Hi dougb1,

I want to ensure that your issue with payroll costs not going to projects is handled. 

Have you tried the troubleshooting steps shared by GebelAlainaM? I'd encourage you to give it a try.

If the same issue persists, I'd suggest contacting our phone support team so we can create an investigation into this matter. 

Here's how:

1. Click the ? Help icon.
2. On the Assistant tab, you can enter Payroll costs not going to projects as a brief description of your concerns.
3. Select No.
4. You can Have us call you or Chat with us.

I've also added this article as your guide in running payroll: 

• Create and run your payroll
• Enter hourly cost rates for each employee

Feel free to reply on the thread whenever you have concerns.

Same happened to me. I have six projects I cannot "close" because the payroll expenses didn't match to it. Support said to me that it was a known issue and when it gets resolved it'll sync automatically but...still waiting. Hopefully we all find answers.

Thank you for your response.  We fixed the impacted projects through manual journal entries.  The next payroll processed perfectly.  There must have been a hiccup in the system during that "faulty" pay run.  Fingers crossed for future pay runs

I have the same problem.  Payroll costs are going to the projects for all but 6 employees.  It's the same 6 employees each payroll.  Nothing seems to be different about the employee's set up and they are putting their time to the same projects, yet their costs do not flow to the projects.

Welcome to the Community, @Leslie09. I'm here to assist you in connecting project items to your timesheets.

To accurately reflect payroll expenses for projects, use project-specific timesheets when running payroll. Ensure the timesheets are properly linked and utilized during payroll processing to allocate costs correctly to the respective projects.

If the issue persists, let's perform some troubleshooting steps to fix this.

There are times when the browser is full of frequently accessed page resources that may cause some unusual responses. You'll want to log into your QuickBooks Online account in a private window (incognito). Here's how:
 

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If it works, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

Also, you can pull up a variety of QuickBooks Time reports monitoring your employees' activities. You may want to check out this article to see the complete list of reports: QuickBooks Time reports.

I'm all ears if you have other payroll concerns or questions about managing employees in QuickBooks. You can drop a comment below, and I'll gladly help. Take care always,