Payroll Hold

I can see the urgency of getting this resolved, JDW3.

This isn't the kind of experience we want for you. I get how it feels when you have issues while using the accounting software that isn't addressed right away.

I'd love to help check your account here on my end. However, I won't be able to do that without asking for your account details. Since the Community is a public forum, I don't want your details displayed here for security purposes. I see you've already contacted our QuickBooks Support Team. However, I suggest contacting them again. They have the tools to pull up your account to deep investigate the root of the problem. And one of our support agents can take a look at the case number and review the notes you have from your previous contact to continue where the last agent left off.

To reach them, here's how:

1. Open QuickBooks. 
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help. 
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom. 
5. Select the way you wish to connect with support.

You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

Also, here are some great articles you can read for additional reference:

• Resolve an urgent issue with your payroll account
• Resolve a non-sufficient funds (NSF) hold on your payroll service

Keep me posted if you have any other concerns about your payroll. I'll be happy to lend a helping hand. Have a great day.

I have done this several time, I have yet to get an answer on how to fix it.  Like I have said, I get a different answer for why we are on hold every time I call.  I spent 8 hours working on this and still we are on hold.  Of course there is no number you can actually call to speak with someone - when they call me back they say they can't help I need a different department but the next department can't help either.

And now because the banks are closed, Intuit can't help me...how does that have anything to do with removing the hold on our account.  What a joke.

Good morning, @JDW3. 

Thanks for reaching back out and letting us know what happened when contacting our Customer Support Team. 

I'll send you a private message within the Community so that we can 

I look forward to chatting with you!

FYI, I never did get a private message.  I am once again waiting for 48 hours before I receive an answer back, this is the 3rd time they have told me this.  Let me give you a bogus case number so I can get you off the phone is what I am guessing the game is here.  I just need this issue resolved, apparently I am asking for a miracle.  Why is the risk management department so hard to contact and then they take 48 hours to do anything....do you have one person working in this department?? 

So frustrated, 3 weeks and our account is still on hold.  PLEASE HELP!!!!!!!!!!!!!!!!!!!

Not sure what happened with your account but I am having a similar issue getting a hold released from my account.  After I called my bank to say that a check went through that wasn't ours, they froze our account and made us create a new one.  That night a tax payment was due to be paid but because the account was closed  due to a counterfeit check, a hold was placed on my account and now I can't run payroll.  It's impossible to get someone to actual fix the problem at Intuit.  I have been told it will be released once I pay the balance due which I did immediately and then it was they had up to 5 days to release the hold.  It's been 10 days, and I still can't run payroll even though i received an email that said the hold was lifted.  To top it off, they put me on a 5-day direct deposit model (was next day).  I am very frustrated.  

I hear your sentiments about the hold on your account, which is preventing you from running payroll, @chrismta. Let me route you to the right support and get you going.

The nature of your concern requires access to your account which we're unable to discuss here in the Community for security reasons. With that, reaching out to our phone support is the best way to get detailed updates about the account holds. You can also ask about the email you receive.

Here's how to contact them:

1. Open your QBDT account.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter a brief description of your issue, then select Continue.
5. Choose to chat with us or Have us call you.

Please consider checking their support hours so you'll know when agents are available. 

I'm adding these articles for future reference to know how to manage your payroll account: 

• Resolve a non-sufficient fund (NSF) hold on your payroll service
• Resolve an urgent issue with your payroll account

Be sure to get back here if you have other concerns running payroll. The Community is always around to provide the necessary help.