Payroll Update Error

I appreciate you for reaching out here in the Community, @lindalu. Now that I'm here, we can work this out so you can get through this situation, update your payroll and send the paychecks to your QuickBooks Desktop (QBDT) company.

Before anything else, know that I appreciate the time and effort that you've put into this. Let's update your QuickBooks Desktop and ensure it's running the latest release. To begin, here's how:

1. Go to Help and select Update QuickBooks Desktop.
2. Select Update Now, then select Get Updates.
3. When the update finishes, close and reopen QuickBooks.
4. When asked to install the update, select Yes.
5. When the install finishes, restart your computer.

You can visit this article for further guidelines: Update QuickBooks Desktop to the latest release.

Once you've updated your QBDT, create a backup data copy of your company. This way, if you encounter any error along the process of troubleshooting. You can still retain a copy of your company files. Check this page to learn more about the process: Back up your QuickBooks Desktop company file.

When done, see this article to continue the troubleshooting process: Resolve payroll error PS038.

In addition, I've got you this article to help you fix QBDT not properly calculating: QuickBooks Desktop calculates wages and/or payroll taxes incorrectly.

You can also check this page in case you encounter errors in your QBDT company file: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

@lindalu, let me know how it goes. Don't hesitate to get back to me if you need further assistance updating payroll in QuickBooks. I'm determined to help you get this sorted out as soon as possible so you can complete your tasks in QuickBooks. Stay safe.

KurtKyle

Thank you for your help, I have completed all of the suggestions, and completed all these suggestions three or more time with a remote QB rep watching all the attempts at updating. 

QB will not let me update with those 3197 checks in the Find Detail Send area 

The issue today is not that QB isn't calculate payroll taxes incorrectly, i

The issue is that QB  doesn't calculate any taxes at all

My payroll is being held hostage until those 3197 checks are sent, but that is not an option. It's an impossible task 

I need to pay my employee today, there has to be a bypass that will let me update without sending those checks in stuck mode , please

I know this hasn't been easy for you and your employee. I'm here to ensure you get pointed in the right direction, @Lindalu12808.

I appreciate you performing each of my colleague's troubleshooting steps.

Since you're still encountering issues updating Desktop Payroll, I recommend reaching our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

You can reach them while you're using QuickBooks.Here's how:
 

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter your concern, then hit Continue.
4. Choose to Get a callback.

You can also read through this link to check if your QBDT has the latest version: Release notes for QuickBooks Desktop 2021.

Here are some articles that I've gathered for additional information about payroll subscription and account information:

• Understand why you need to update your account info for payroll.
• Manage your QuickBooks Desktop subscriptions and services.

You can post more if you have other questions about QBDT payroll or anything related to QuickBooks. Take care and stay safe.

Good Morning

I've talked to 5 reps for 3 hours each, nobody can help me, I cannot complete payroll, calculate taxes, send tax reports

I will start to get fines by the Gov and State . Has anybody been through this?, I guess I will have to hire an outside payroll company cancel my enhanced payroll? 

Good Morning

I've talked for one week 4 hours a day to QB customer service, nobody has been able to help me

Has anybody been through this? I cannot run payroll, or taxes, or forms, I will start getting fines from the Gov and State, I havent been able to do any work. How can this be ? How can QB just stop my update, because 3197 checks are frozen. I'm still desperate 

These check have been frozen for two years why stop my update now?

I am having the same exact issues.  I have tried everything as well. 

 I appreciate your time and efforts in getting your payroll back up and running, Lindalu12808.

To ensure that I can provide the best solution to your concern, I simply need more information about what you're experiencing.

What error code or message did you receive when updating payroll? Have you tried reverting the paychecks to calculate the taxes?

While I wait for the information, I'd like to share the following resources to assist you in troubleshooting payroll tax calculation errors:

• QuickBooks Desktop calculates wages and/or payroll taxes incorrectly
• Payroll items on paycheck are not calculating or are calculating incorrectly

I'm looking forward to your reply. Thank you in advance. Have a good one.

Good morning, angieaz202.

Thanks for joining this thread and letting me know about the issue you ran into with the Desktop Payroll update.

Since none of the troubleshooting steps mentioned throughout the thread did the trick, I recommend reaching out to a member of the QuickBooks Desktop Payroll Support Team. An agent will be able to take a more in depth look to determine the cause of this issue, as well as get it escalated further if need be. Here's how to get in touch with the team:

1. With QuickBooks open, press the F1 key on your keyboard.
2. Select Contact Us.
3. Enter Support in the field and click Continue.
4. From here you can begin a live chat session with an agent.

The following article provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

With this info you'll be back up and running in no time. You're always welcome here in the Community if you have any other questions or concerns. Take care!

I have spoke with countless customer service reps just in the last 10 days, I need someone to force an update on my account, I am being held hostage, I am desperate for help