payrolltaxcenter.intuit.com does not load

Hello there, OceanTrvlr.

Let me give you information about the possible reasons why you're unable to access the Payroll Tax Center in QuickBooks Desktop. This could possibly one of the following :

• You didn't use Assisted Payroll service within the quarter and year selected.
• The form isn't available yet.
• You're looking for withholding coupons that aren't displayed in the Payroll Tax Center.
• You're looking for an amendment or a W-2c.
• Your account was suspended.
• You change your Entity in the present year.

I'm including this article for additional information and reference: Filed return is not available in the Payroll Tax Center.

You can ask copies of tax forms by calling our Customer Care Support Team. They can assist you right away with this. 

Here's how to contact them:

1. From the Help menu, select QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter "payroll tax forms" in the Ask a question field, then click Continue.
4. Choose to either Start Messaging or Get a callback.

You'll surely get copies of tax forms in no time.

If you have any other concerns, please leave a comment below. I'll surely get back to you.

This does not resolve the issue. I am not selecting anything, I am simply pressing the button: "View/Print Forms & W2s" which appears in my Payroll Center in QB Desktop. Pressing the button opens a browser window which then fails to load any information, showing an error message "Can't reach this page." I'm not even given the opportunity to choose a form or say what I want to do.

I shouldn't have to contact support to get copies of tax forms when there's a process for the built in to the software. Oh well.

This does not resolve the issue. I am not selecting anything, I am simply pressing the button: "View/Print Forms & W2s" which appears in my Payroll Center in QB Desktop. Pressing the button opens a browser window which then fails to load any information, showing an error message "Can't reach this page." I'm not even given the opportunity to choose a form or say what I want to do.

I shouldn't have to contact support to get copies of tax forms when there's a process for the built in to the software. Oh well.

Thanks for your prompt response, @OceanTrvlr.

Currently, there's an investigation case about this issue. Our product engineers are working to fix this issue.

The case code is INV-42696, where customers are unable to access the Payroll Tax Center site from within the product.

I recommend contacting our Customer Care Support. Once you called them, your company details will be added to one of the affected users. Here's how to contact them:

1. From the main menu, click Help.
2. Select QuickBooks Desktop Help, or you can press F1 on your keyboard.
3. Select Contact us at the bottom part of the pop-up window.

Our supports are available every 6:00 am-6:00 pm from Monday to Friday and 6:00 am-3:00 pm Saturday.

Please get me notified by leaving a message to this post if you need further assistance. I'll be around to help. Take care!

I attempted to contact support as you instructed. I tried the online chat  and received a message indicating a 10 minute wait time. After 1.5 hours I had not heard from anyone and needed to leave the computer and closed the chat window.

Then I clicked "Get a callback" where it indicated a 30 minute wait. I've been waiting three days for that call.

Is there any other way to get assistance with this issue of not being able to access my tax forms?

All of a sudden, the Payroll Tax Center website is now loading.

There's another way you can get in touch with us, OceanTrvlr. 

Let me show you how: 

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact. 
2. Click QuickBooks Desktop and then Continue as a guest. 
3. Select which version we're using. 
4. Click Search for something else and enter in the box Payroll Tax Center. 
5. Select Search. 
6. Scroll down to the page where you can see ways on how you can connect with us. 

Once the account is linked to the investigation, we'll send updates and a permanent fix to this issue.

Thank for your patience!