PPP FTE report/ URGENT

Hello there, Vivianalv.

I appreciate your time to let us know the issue you're experiencing when pulling up PPP related reports. 

I can direct you to our PPP Support Team to help you perform advanced troubleshooting steps. They'll be able to guide you and perform a remote session to walk you through running reports. You can contact them by navigating the PPP Center inside your product and select Live Chat. 

You can check out this article that'll help you personalize the PPP reports you'd like to pull up. It will help you filter the important details you want to add or remove: Customize reports in QuickBooks Online.

If you have any other questions, feel free to reach back out. I'll be right here to assist you. Have a nice day!

Good afternoon, unfortunately this does not solve my problem as we had to switch to another service since yours was discontinued, regardless we had your service in 2020 and should be able to print the reports to be able to provide to SBA for loan forgiveness.  I can log in to my old profile but the PPP reports when pulled are all blank ! 

I appreciate if you can guide me as to how I can obtain the FTE Reports. 

It's sad to hear that you've discontinued your QuickBooks subscription, @Vivianalv. But I'm still here to help get your PPP reports in QuickBooks Online (QBO).

Just to clarify, is it already beyond a year after you discontinued your QuickBooks subscription? Please know that we only hang on to your data for one year to get the information you needed, and beyond that, all the data will be deleted. And it's the possible reason why your PPP reports are blank.

However, if it isn't beyond a year, you can still run the PPP reports in QBO. But at this time, we got some reported issues that payroll reports for PPP Loan Forgiveness showing as blank. Rest assured, our product engineers are diligently working for a fix.

If you haven't yet, I suggest reaching out to our PPP Support Team. This way, you'll get an update about the resolution status and add your company to the list of affected users. You can also provide this investigation number for easy tracking: INV-53258.

If you want to hear recent updates about PPP, you can visit our microsite.

Please know you can continue to reach me here with any additional questions you may have about PPP reports. Have a good one.