QB Desktop Payroll State Unemployment Update

I'm trying to do payroll right now myself, for the first time. I am having this issue as well. There are seemingly no changes to the Alaska tax table in Quickbooks, but there are changes to the employee portion and wage base. So my payroll will not take the correct amount out for the employee portion as of this time. I had another employer call and point out the same thing. Quickbooks - can you help please??

Thanks for sharing your concerns about the State Unemployment Update in QBDT, willetteak. 

At the moment, we haven't received any updates for the SUI. We recommend waiting for the next tax table release. Rest assured we will inform you here when it's available.

For future reference, check out this article to learn more about updating your State Unemployment Insurance (SUI) rate in QuickBooks Online Payroll or QuickBooks Desktop Payroll.

Feel free to share some more of your taxes and payroll concerns. We're always around to help. Take care!

Ok so, we are just supposed to wait and see if it's part of the next payroll subscription release?? Which will be when, exactly? I'm sorry but this is extremely frustrating and just adds to the end of year stress. Clients pay a LOT of money for this payroll subscription and the expectation is that it will be updated timely and appropriately - otherwise, why buy the subscription service at all? The State of Alaska had their Unemployment contribution rates updated at least as early as the beginning of December, maybe even prior to that - as as always been the case in every year I've been doing this line of work for over 20 years. This is plenty of time for QB to have updated their payroll subscription with the rates. Seems like QB forgot about Alaska this time, and this issue needs to be elevated. How do we do that?  

It is not the impression we want you to feel, @willetteak.

I understand the importance of the SUI update of your business. Currently, we haven't received any updates yet. You can visit our payroll update page to check it anytime. Here's the link: Get the latest payroll news and updates in QuickBooks Desktop Payroll.

Let me know if you have other concerns. I'm always here to help. Take care.

This is an unsatisfactory non-answer to a current system-wide problem with a sub-standard subscription service that is very expensive. QB has really gone downhill. This wasn't supposed to be a "rant post." I came here looking for answers and guidance and got "wait and see" and "this isn't the impression we want you to feel." What does that even mean? It's certainly not an apology for not providing the base-line service that your customers are quite literally paying for, and it's not an escalation to a different level of support that could perhaps fix the problem. If you would like your customers to have a better "impression" of your company, maybe do better. Like start giving out credits when your subscription service messes up people's payrolls.   

I am frustrated about this issue as well!  I'm getting ready to process payroll today. What do we need to do once it's been updated, after our payroll is processed?  Will QB automatically reduce the payroll deductions on the next paycheck to even it all out? Or will we need to do a revision on our end?  I'm very confused as I have never had to deal with this before.

Also, I am ready to run my quarterly and annual reports but am afraid to do so until the update for Alaska has been released. Any thoughts?

UPDATE: Well we were finally told that on January 12th we will be getting an update to correct the AK Unemployment Employee Rate

This is completely asinine! People must get paid and we just have to sit around and twiddle our thumbs waiting for an update?!?!?!  This must get resolved ASAP!!! Our office has called QuickBooks and is currently on the phone trying to get some sort of answer as to when this will get fixed, but they have no idea this is even an issue!!! I am extremely livid something must be done NOW!!!!!!!!!!!!

This is not the kind of experience we want you to have, @Alaska_VGC.

Thank you for sharing an update, hdtax about when will be getting an update for Alaska. 

You may process your quarterly and annual reports after this update to make sure everything is correct. 

In the meantime, you can check or download the latest tax table from the Employees menu and then click on Get Payroll Updates. Check out this article for more information: Get the latest tax table update in QuickBooks Desktop Payroll. 

Once done, here's how you can pay or file state and federal payroll taxes online: E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced.

Please don't hesitate to click that Reply button if you have additional questions regarding your state taxes. Have a great day ahead!

This doesn't answer the basic question that was asked. The question is: For the payrolls that we are now being forced to run for the ENTIRE FIRST HALF OF JANUARY (this is absolutely unacceptable) with incorrect taxes being calculated, how is that going to be corrected? Is the QB Desktop payroll subscription going to make corrections in subsequent payrolls to attempt to get the total quarterly balance correct? Or do we all need to manually make the calculations and adjustments? Which again, IS NOT WHAT WE PAY FOR THIS SUBSCRIPTION FOR!!!!!!!! 

I have heard PA and NV are as well because they are the states that have an employee rate.  On with QB for the fourth time trying to figure this out and escalate it.  This happened last year as well.

Welcome back to the Community, @mopy. Thanks for reaching out to us.

I appreciate your time in posting your concerns in the Community today. Please know that this isn't the kind of experience we want you to have.

I understand the importance of the SUI update of your business. In the meantime, go to the Employees menu and click on Get Payroll Updates to view or download the most recent tax table. For more information, see this article:  Get the latest tax table update in QuickBooks Desktop Payroll. 

You may process your quarterly and annual reports after this update to make sure everything is correct.

Following that, here's how to pay or file state and federal payroll taxes online: E-file and e-pay state forms and taxes in QuickBooks Desktop Payroll Enhanced.

We appreciate your patience on this matter. Keep in touch by clicking the Reply button below if you have further concerns or questions about your state taxes. I'm always looking forward to helping you. Keep safe!