Quickbooks desktop Payroll Service Key, EIN issues

Good day, desktopuser1!

We don't want you to feel that way. I understand you to activate your payroll subscription so let me help you.

The service key should be emailed to you if it was purchased from Intuit. I recommend checking the junk or spam folder to see if it was saved from there.

In addition, please update your QuickBooks Desktop to the latest release to fix the freezing issue. Here's another way in reaching out to our Support Team.

1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Desktop, then which edition you're using.
3. Enter "Activate Payroll" in the question field, the Continue.
4. Choose how would you like to connect with them. Select either Chat or Callback.

If you purchased it from a retail store, the service key usually can be found on the box. Here are the articles that outline the instructions in activating payroll subscription:

• Activate a payroll service purchased from a retail store

• Enter your payroll service or disk delivery key

Once everything's good, you're now ready to start setting up payroll in QuickBooks Desktop.

Leave a comment below if you need more help. Take care!

The same exact thing is happening to me today now as well. I put in my credit card info to re-activate and never got a Key Code emailed to me and now it can't verify my account and says my EIN is wrong.

This is ridiculous and obviously a flaw in the system that needs to be fixed.  Was your issue resolved and if so how? I check my spam folders and nope, no emailed keys. 

Hi juleeanne3,

I understand how you feel about not getting your payroll subscription numbers. To help you check this further, I recommend getting in touch with our QuickBooks Payroll Support, so they can check this information for you. They are available on weekdays from 6 AM to 6 PM PT.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account and select Continue and then Continue with my account.
6. We'll email you a single use code. Enter your code and select Continue.
7. Select to chat with us or Have us call you.

You also connect through this Chat link: Do It Yourself.

If you have any other questions in mind, feel free to go back to this thread.