Quickbooks Payroll Subscription recurring glitch

This is not the impression we want you to experience, hmbprius.

There are possible reasons why you encounter payroll activation errors. Among these are: 

• Inactive payroll subscription
• More than one active payroll agreement with an inactive Direct Deposit agreement
• Data damage and product not updated
• Incorrect Service Key, incorrect Employer Identification Number (EIN) in the company file, and incorrect PSID in the company file

Let's verify your QuickBooks Desktop Payroll subscription to resolve this. Here's how:

1. Ensure that you have the latest QuickBooks Desktop release and downloaded the latest tax table release.
2. Open your PAyroll Account Management portal. Then close the page.
3. Reboot your computer.
4. Download the payroll update, again.
5. Reset QuickBooks Desktop Update.

To learn more about this one, see the Resolve a problem verifying your payroll subscription article. If the same thing happens, it's possible there's a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues.  Just follow the steps and detail in his article: Fix data damage on your QuickBooks Desktop company file. We can also repair your software to fix any damaged component in QuickBooks. This also fixes any errors while using, installing, or updating QuickBooks. See the Repair your QuickBooks Desktop for Windows article for more details. 

If the issue persists, I'd suggest contacting our Payroll Support Team so they can pull up your account in a secure environment. I know you already contacted us however this is the best option we can do for them to investigate what's causing this issue. Just provide the case number to the agent for them to review the issue. Here's how to reach them:

1. Click the Help icon on the top menu. 
2. Choose QuickBooks Desktop Help. 
3. Tap Contact us.
4. Select Search for something else and enter your concern in the Tell us more about your question: field. 
5. Tap Search. 
6. Choose Start a Message or Get Phone Number to connect with our support. 

Feel free to visit our Process payroll page for more insights about managing your payroll in QuickBooks.

Keep me posted if you need anything else in running your business in QuickBooks. Assistance is just one post away. Take care always. 

apparently you didn't read the message. The links in had the same information you provided. I called (both months) and spoke with agents (I will not use the term "experts" as the auto message states). They both referred to the "back end" and referred the issue to the "back end" team who threw some magic switch in the "back end" that resulted in my subscription again showing as "active" (even though it always had been it was only the one area on QBpayroll that prevents it from working)  and also resulted in a system email saying I needed to renew my subscription (which I did not, it was paid thru June-but required another call to another "agent" at QB who confirmed it is a "system issue" and yes, I was all paid through June but could not provide any update as to why this glitch happens (again and again now). Will see if it recurs next month.