QuickBooks Workforce- issues

Hello there, @Payroll Admin.

Currently, we have an on-going issue where payroll item showing under deduction items in QuickBooks Workforce.

I understand the impact of any delay in resolving this ongoing issue. Rest assured, our engineers are closely monitoring this case to come up with the best resolution that would address your concern.

Also, I suggest contacting our Customer Care so they can add your account to the list of affected users. This way, you’ll receive an email regarding the issue once updates become available.

Thank you for your patience while we're working on this.

This is still an ongoing issue and becoming a very big issue among our company. I have to send them there actual pay stub through QB in order to satisfy them. Which makes the new version of View my pay stubs pointless for us.

When is this going to be fixed? Its been MONTH'S

I realized how this issue affects your business, Payroll Admin.

I’ve checked the status of the investigation, there isn’t a turnaround time yet. However, I can assure you that our engineers are working to get this fixed. If you haven’t contact our phone or chat team yet, please do so, that way you can receive updates.

In the meantime, we'll stick to giving pay stubs to employees.

Thank you for your patience.

To whom it may concern, I am having trouble getting into see my pay check stubs, I was told by my accounting person to contact you. My name is Chett Williams & I work for Allison Park Church..

I have a personal email [email address removed] & a work email [email address removed]

when I try to access its asking for password neither passwords for either email address will work.

Can you help me restart or refresh.. I really need access to my Stubbs.

thank you

Chett Williams

Thanks for joining this thread, @chett.

Let's work together so you can view your pay stubs seamlessly in QuickBooks. 

Are you getting an error message upon accessing your pay stubs in QuickBooks? This information will help me narrow things down and provide an accurate resolution to your concern.

Meanwhile, let's perform basic troubleshooting steps to check why you're having trouble seeing your pay stubs. We can start by accessing your account through an incognito window to rule out the possibility of a web page issue.

Here are the following keyboard shortcuts: 

• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N 
• Mozilla Firefox : CTRL + Shift + P 

If it works, you can go to your regular browser and clear its cache. This deletes the stored cache files and gets a clean slate in the browser. If not, you can use other supported browsers. 

See this article for more details on how to view your paychecks: View your paychecks and W-2s in QuickBooks Workforce.

However, if the issue persists, I recommend contacting our technical support team. They can initiate a product investigation to further check the cause of this matter. 

Here's how to reach them:

1. Click Help on the top menu.
2. Choose QuickBooks Desktop Help.
3. Click Contact Us.
4. Click Search for something else and enter your question in the Tell us more about your question: field.
5. Click Start a Message to connect with us.

Also, attachments like personal and work emails are removed to ensure your account security.

In case you need to print your pay stubs in QuickBooks, you can check out this article. It contains steps on how to print from the File menu and the paycheck itself: Print pay stubs. 

Feel free to get back here if you have other concerns in managing your pay stubs in QuickBooks. I'm always here if you need more help. Take care always.

Has this issue been resolved.  I am also having the same issue and employees are asking.  It is very confusing and the math doesn't add up.

Thanks

This issue is still not resolved. Our employees YTD amounts are inaccurate. When will this be fixed?

Good afternoon kim265,

Thanks for connecting with the QuickBooks Community! I recommend calling us in so we can look into your account and investigate the matter further or even escalate this since we are unable to in the Community. Here's how to connect with us:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Enter the necessary information and click Continue.
4. Choose a way to connect.

Please let me know if you were able to get this rectified. If you have any other questions about this concern or with QuickBooks, I'd be pleased to help you out. Take care and have a good one.

I called the number that your post pointed to for payroll support. However, I was told they do not have any information about WorkForce, and there is no number to call about WorkForce.  I was then on a chat for the past 40 minutes to be told that they thought the issue was fixed, but since it is not fixed they will have to gather more information to re-open this ticket. The representative on chat has been very nice and understanding, but that does not really help the situation. 

See also the thread:  Workforce Miscalculating Net Pay - FIX THIS ISSUE FAST PLEASE