Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowSetting up an employee and after the values are entered into the section "How much did you pay [name] so far this year?", I can save, but in the preview before finishing setup, the data entered is lost and fails to save.
Let's resolve the error you're having when trying to set up your employee's profile, @MelissaX.
It's possible that piled-up cache in your regular browser caused this unusual behavior when trying to set up your employee's profile.
You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to set up their profile. If you no longer have the error, then you can clear the cache in the one that you're currently using if it works. Here’s how:
If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to update the profile using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.
Stay in touch if you need further assistance in setting up your employee's profile. I’m always glad to help in any way I can. Take care and have a great rest of the day!
Tried in incognito, but same result - all values in that 9th step for "Year-to-Date Totals" return as blank as saved. Any other way to add the info?
Thanks for coming back, MelissaX.
I appreciate you for performing the solutions provided by my colleague. Aside from clearing the browser's cache and accessing that private browser, we can try using supported, up-to-date browsers to roll out the possibility of a browser-related issue. Among these are:
If you want to see if your current browser is compatible, use the browser health checkup tool. If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:
Feel free to visit our Report page for more insights about running and managing your financial reports in QuickBooks.
I'd like to know how you get after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here