Good afternoon, @SullyBallwin.
It's great to see a new face here in the Community. I'd be more than happy to point you in the right direction to get this problem fixed.
Since sometimes the problem will occur and other times it won't, I recommend contacting our Customer Support Team. They'll be able to use their more advanced tools to take a closer look at your account to see why this is happening. Here's how:
- Go to the Help menu.
- Click the QuickBooks Desktop Help option.
- Press the Contact Us hyperlink.
- Give a brief description of the problem and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy.
Please inform me on how the call goes. I want to ensure that all of your concerns are addressed. I'm always here to lend a helping hand. Take care!
