Sync Square Payroll with QuickBooks Online

Hi there, anhmle87.

To help us get this sorted out, I would recommend contacting our Customer Care Support. They have available tools to take a look into your account and can help you with your liability and expense account concerns.

Here's how:

1. Go to the Help icon.
2. Click Contact us.
3. Enter "sync square payroll" as your concern.
4. Click Let's talk.
5. Choose either to Start a message or Get a callback.

Check out our support hours and contact us at a time convenient to you.

If you have any other QuickBooks related concerns, please don't hesitate to post them anytime here. 

I tried to request a chat and phone call and it said that the wait time is 5 min but it has been 1 hour and I got no help at all. Please provide the contact number

Did you get anywhere with this?

I have the same question

(QB customer support is less than useless. No offence, QB)

Hello @Razzz,

Let me help share information about how you can fix the posting account of your transactions when downloaded to QuickBooks from Square.

To start with, the account assignment of your transactions is provided by Square. That being said, I'd recommend contacting them so you can update the posting account of your transactions.

From there, one of their specialists can help you map your transactions so you can choose the appropriate accounts correctly.

Meanwhile, you can also edit the posting account of the journal entries once downloaded into QuickBooks. But if you wish to do so, I'd recommend contacting your accountant so you'll be guided in choosing the right account for your journal entries.

If you haven't yet, you can use this link so you can find a bookkeeper near your location: Find a QuickBooks ProAdvisor today.

Additionally, you can also browse for the content of this helpful article so you can get back to your bank transactions after reviewing them: What are account registers in QuickBooks Online?

If you have any other questions, you can always leave them in the comments below. I'll be here to address them. Stay safe!

As the OP noted, you can't change the payroll tips mapping to a liability account in square. That's how square designed the payroll integration it seems.

Unfortunately, The Sync with Square app (which is advertised by intuit as having been developed by intuit) creates a Square Tips Liability account to post tips daily. So if you want to use both of these integrations you have a problem because square tips get posted as a payroll expense (by square payroll) and also as a liability(by Sync with square app) that does not get cleared.

Now I know you can adjust this manually but it's tedious and then why bother with the integration? We, or at least, I, am looking to find out if there is a way for these integrations to be compatible without much added work.

Tinkering around I think, maybe, you can change the income account for the Square Tips item in produces/services to a tips income account (which you would need to create yourself) instead of the default liabilities account for that item.   

I am not sure this will work because, according to QBO, if you change the account type for the default accounts for sync with square it can disrupt the connection. ( I think this happened to me, but both square and QBO both point fingers at each other if you need support with Sync with Square app...even though intuit advertises that they developed the app and even put the QBO support number down as a contact should you have issues....so I can't be sure what happened because nobody helps)

If I'm ever brave enough to edit the Square Tips item income account and see what happens, i'll report the results.