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There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

 
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Best answer 02-11-2020

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QuickBooks Team

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Hello, @diane59.

 

The Resend link is only available if you have initially invited the employee to view their paystub. Let's try removing the email address of your employee and save it. Once completed, log out from your QuickBooks account and log in again. Doing this, your system will be updated.

 

 

Once log-in, you can enter the employee's email address and save it. QuickBooks will automatically send the invitation to your employee.

 

Keep me posted if you have other questions. I'm always here to help.

View solution in original post

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QuickBooks Team

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Glad you found your way here, diane59.

 

You can find the Resend invite option from the Manage users window. I've outlined the steps below for your reference:

 

  1. Go to Gear icon.
  2. Select Manage Users.
  3. Find the user you need to invite again.
  4. Select Resend invite in the Action column.

Feel free to read through this article about resending invites to users in QuickBooks Online: What to do if invited users did not receive your email invitation.

 

You can always get back to me for additional queries. I'll be around to help. Have a good one.

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Level 1

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Maybe I didn't word the question properly.  This is for the employees to receive their pay stubs.  The help articles say to click the Resend next to the "Invite this employee to view their pay stubs and W-2s online. "

No Resend only Learn more.  Nothing on the "Learn More" to tell how to resend invite.

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Moderator

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Hello @diane59,

 

The Resend link will only appear once you entered an email address and save it.

Let's enter the email address of your employees on the Email field and make sure to check the Invite this employee to view their pay stubs and W-2s online option. This way, QuickBooks will automatically invite them for online paycheck access upon saving their profile.

 

Here's an article you can read to learn more about how you can invite your employees for online paycheck access: Invite employees to see pay stubs and W-2s online.

 

I've also included this helpful article to learn more about the Workforce and how it works: View your paychecks and W-2s online in QuickBooks Workforce.

 

If you have any other questions, feel free to comment below. We're always here to help you.

Highlighted
Level 1

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

The email address has been there for a long time.  It never changed to the "We sent" text.  I tried removing the email and saving and then come back and re-add the email with check box marked.  Still the same.  I cleared the cache and tried again and still no change.  

QuickBooks Team

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Hello, @diane59.

 

The Resend link is only available if you have initially invited the employee to view their paystub. Let's try removing the email address of your employee and save it. Once completed, log out from your QuickBooks account and log in again. Doing this, your system will be updated.

 

 

Once log-in, you can enter the employee's email address and save it. QuickBooks will automatically send the invitation to your employee.

 

Keep me posted if you have other questions. I'm always here to help.

View solution in original post

Highlighted
Level 1

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

I'm having the same problem.  The employee says they didn't get the invitation and it seems to be impossible to invite them again.  Tech support claimed that had fixed it but surprise(!) it isn't fixed...

Highlighted
Moderator

There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Hello there, drogers1,

 

I have checked the investigation created here and it's still ongoing. Our product engineers are still working to get this resolved.

 

I recommend reaching out to our QuickBooks support so you will be added to the list of affected users. This will help our tracking, just provide this investigation number, INV-40025.

  1. Click the Help icon.
  2. Click Contact Us.
  3. Enter INV-40025, then select Let's talk.
  4. Select from Start a message or Get a callback.

We appreciate your patience and understanding on this matter.

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