There is no resend invite on Quickbooks Online Payroll and can't find the link to email the employee. Now what?

Glad you found your way here, diane59.

You can find the Resend invite option from the Manage users window. I've outlined the steps below for your reference:

1. Go to Gear icon.
2. Select Manage Users.
3. Find the user you need to invite again.
4. Select Resend invite in the Action column.
   

Feel free to read through this article about resending invites to users in QuickBooks Online: What to do if invited users did not receive your email invitation.

You can always get back to me for additional queries. I'll be around to help. Have a good one.

Maybe I didn't word the question properly.  This is for the employees to receive their pay stubs.  The help articles say to click the Resend next to the "Invite this employee to view their pay stubs and W-2s online. "

No Resend only Learn more.  Nothing on the "Learn More" to tell how to resend invite.

Hello @diane59,

The Resend link will only appear once you entered an email address and save it.

Let's enter the email address of your employees on the Email field and make sure to check the Invite this employee to view their pay stubs and W-2s online option. This way, QuickBooks will automatically invite them for online paycheck access upon saving their profile.

Here's an article you can read to learn more about how you can invite your employees for online paycheck access: Invite employees to see pay stubs and W-2s online.

I've also included this helpful article to learn more about the Workforce and how it works: View your paychecks and W-2s online in QuickBooks Workforce.

If you have any other questions, feel free to comment below. We're always here to help you.

The email address has been there for a long time.  It never changed to the "We sent" text.  I tried removing the email and saving and then come back and re-add the email with check box marked.  Still the same.  I cleared the cache and tried again and still no change.  

I'm having the same problem.  The employee says they didn't get the invitation and it seems to be impossible to invite them again.  Tech support claimed that had fixed it but surprise(!) it isn't fixed...

Hello there, drogers1,

I have checked the investigation created here and it's still ongoing. Our product engineers are still working to get this resolved.

I recommend reaching out to our QuickBooks support so you will be added to the list of affected users. This will help our tracking, just provide this investigation number, INV-40025.

1. Click the Help icon.
2. Click Contact Us.
3. Enter INV-40025, then select Let's talk.
4. Select from Start a message or Get a callback.

We appreciate your patience and understanding on this matter.

Has this issue been resolved?  If so, please tell me what the solution is.  Employees are beyond frustrated!  Problem #INV-40025.

Thanks for getting back to us, @Tammy81.

I’m also an employee that wants to access my paystubs. I understand where your employees are coming from.

I'm glad to inform you that the investigation number (INV-40025) is already closed. To ensure that you can resend the invitation, let’s log back into your account and go to Manage Users to start.

Before doing so, ensure that you remove any special characters from the company name, delete and resend the invite.

Here's how:

1. Go to the Gear icon.
2. Select Manage Users.
3. Find the user you need to invite again.
4. Select Resend invite in the Action column.

 For detailed steps about resending invites to users in QuickBooks Online, please click this article:  What to do if invited users did not receive your email invitation.

However, I'd suggest reaching out to our Customer Support Team if the issue persists. They have tools to further investigate what’s causing the issue and create another ticket for this.

Here's how to contact us:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

Due to COVID-19, we have limited staffing and reduced our support hours to 6AM-6PM PT Monday-Friday. We will resume normal hours as soon as possible.

Additionally, I've added this article on how to view, print your paychecks, W-2s, and other info in Workforce.

Thank you for your patience while we're working on it. Reach out to me if you have any clarifications or other concerns. I’m more than happy to help. Enjoy the rest of the day.

We rehired a former employee.  I need to resend the invitation to view paystubs. There is no resend in personal info in our QB version.

Thanks for joining in this thread, @MT59. I'm here to help ensure your rehired employee can view their paystubs online again. 

First off, you'll need to log in as a company admin or master admin in QuickBooks to send and resend invitations to employees. Then, you'll be able to see the resend button on the employee's personal info page. 

I'd also appreciate it if you can share with me the error message if there's any or send me a screenshot so I can look for a better way to resolve this issue. 

For future reference, read through this article: View your paychecks and W-2s online in QuickBooks Workforce. It'll help you and your employees on how to update their credentials in QuickBooks Workforce. 

Feel free to message again if you have additional questions. We're always delighted to assist. 

There is no resend link.  The employee has already been invited.  In the employee profile it says:  "Good news! "Employee name" has online access to the paystubs and W-2 with Quickbooks Workforce.  (Revoke Access)

If I click on "revoke access"  will it allow me to resend link to view?

Thanks for following this thread, @anitahello21. Yes, you'll have to click the Revoke Access link to reset your employee's QuickBooks Workforce account. 

Then, go back to the same page to reinvite them. From there, you will now have an option to Resend Invite or change their email to a new one. 

For other Workforce inquiries, click chat with us so we can help you further. We are available from Monday through Friday, 6:00 AM to 6:00 PM PT.

Let me know if there's anything else I can do to help. I'm here to lend a hand. Have a great day.