Timesheets hours will not populate in payroll

Hello there, newvisioncommunicationsllc.

I'm here to help fix the issue you're having with timesheet hours in QuickBooks Online (QBO).

We haven't received any reported cases similar to what you're getting. To isolate this, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources (cache and cookies), causing some unusual responses.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once logged in, try to run a payroll again to double-check. You can refer to this article for further guidance: Create and run your payroll.

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

I'm also adding this article that tackles managing QuickBooks Time for for more information: Get started with QuickBooks Time.

For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.

Please let me know if you have additional questions about this payroll or anything else QuickBooks. I'm more than willing to assist. Keep safe.

Is your QB timesheets set up to export time to Quickbooks? 

Hi:

I had the same problem you are having.  I had to call in several times before speaking to an expert QB Time. Are you running auto payroll?

I have the same problem. It just loads the "scheduled hours" of 80 hours per pay period instead of the actual hours on "Time".

Hello there, @Lmayesod. 

When exporting hours from QuickBooks Time to QuickBooks you'll use the Payroll Item Mapping Tool to assign payroll items to it. For each type of hour your employee tracks, there'll be a payroll item assigned. Here's how:

1. Access your QuickBooks Time and select the QuickBooks dropdown.
2. Next, choose Preferences and click Payroll Item Mapping Tool.
3. Then, on the Map Employees tab, select an employee's name.
4. In each hour type column, select one payroll item for each. Selections are saved automatically.
5. Once finished, close the window.

For more information, check out this article: Map QuickBooks payroll items in QuickBooks Time. 

I also include this helpful resource that you can use as a guide in exporting data in QuickBooks: Export QuickBooks Time timesheet data to QuickBooks Online. 

I'm always here ready to lend a hand if you have any other concerns managing your employee time in QuickBooks. Please don't hesitate to leave a comment below. Have a good one and stay safe.

I am having the same issue. Started last payroll run. 

Time entries all sync successfully. We have been using Time and QBO for years with no issues but now the hours do not populate in QBO when I run payroll. No errors and all time shows approved in QBO. 

I would love to know how to fix this, annoying to have to enter manually.

CassZ

Thank you for joining the thread, and bringing this to our attention, @CassZ. I'll share with you information that could help you fix this.

You'll want to check if the payroll item mapping is correct. If it has something to do with mapping, I recommend utilizing the Payroll Item Mapping Tool to remap and assign the payroll items correctly. I'll show you how:

1. Access your QuickBooks Time and select the QuickBooks selection.
2. Select Preferences and then Payroll Item Mapping Tool.
3. Then, under the Map Employees tab, choose one employee's name.
4. Choose one payroll item for each hour type column. Selections are saved automatically.
5. Once finished, close the window.

For detailed information, refer to this article: Map QuickBooks payroll items in QuickBooks Time.

If the issue persists, it would be best for you to contact our QuickBooks Online Payroll Support Team. They have additional tools to pull up your account.

To speak with one of our experts from QuickBooks Online Payroll. Please follow the steps below to contact support:

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Let's Talk.
3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

Please know the best time to contact our support is during their available hours.

For future help, here are some resources that show you how to manage your team schedule, customers, and timesheets in the program which you may find helpful:

• Edit or delete your timesheet in QuickBooks Time Web.
• Create use and manage weekly schedule templates in QuickBooks Time.

If there's anything else you require, please leave a comment below. I'll be available to assist you if you have more QuickBooks inquiries or issues. 

Thank you - it is not a mapping issue. I will try and contact support and fingers crossed we can get it back on track. CassZ