Trying to change payroll bank info. QB refuses because pending tax payments. But the tax payments are FUTURE and the amounts are not know yet, so cant pay or delete them.

Hi there, user46254.

I'll provide information on why QuickBooks refuses to change the payroll bank account. Then, provide steps to fix this so you can run payroll.

Aside from pending tax payments, any pending payroll transactions will also not let you change the payroll bank account in QuickBooks. That being said, I suggest making sure that you don't have any pending transactions stated above. Please follow the steps below.

For pending tax payments:

1. To verify there are no pending tax payments, go to Taxes on the left navigation bar and Payroll Taxes.
2. If there are any payments dated for the current day's date or earlier they will be taken from the current bank account.
3. If there are any payments dated after the current day's date, you'll need to connect to an expert by going to the in-product Help (?).

For pending payroll transactions:

1. To verify there are no pending payroll transactions, click the Employee's in the left navigation bar and choose the Paycheck list under the Run Payroll button.
2. If there are any paychecks dated for one business day or sooner from the current days date then the funds will be taken from the current bank account.
3. If there are any paycheck dated for two business days ( and it is before 6: pm Pacific Standard Time) or later then you may delete them
4. Check the box next to each check to be deleted and choose the delete button above the listed paychecks.

Once verified, you can now change the bank account in the accounting preferences. This will ensure your payroll transactions and tax payments post to the correct account in your books. You can click this article to see the detailed steps: Change your payroll bank account.

If the issue continues to occur, I recommend contacting our QuickBooks Support Team. They have the tools to check your account and verify the cause of the issue.

Here's how to contact them:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about changing payroll bank info.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.

7. Select how you want to contact them and fill in the information.

I encourage checking our Employees and payroll taxes page for reference. From there, you can read some of our great articles and learn some tips in managing your payroll.

Please also refer to this article to see different payroll reports you can use to view useful information about your business and employees: Run payroll reports.

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

My posting was AFTER having done all of that. The post notes there ARE pending tax payments but they are pending many months in the future. They can not be cleared because they are not due or even calculated yet. I need to know how to get rid of them or to tell QB to stop treating them as pending payments so I can change the bank info.

Why does QB make this so complicated?  It's UGH...  I also have this problem of QB posting to the old bank account.  The employees are actually paid from the new account but QB posts the entries to the old account.  Until the new year when all will renew (hopefully), when reconciling once a month, I go into the Register and change the transaction to show the correct bank.  This also brings up the transaction in my reconciliation page.  Unfortunately, I didn't figure this out until 2 months into our bank takeover so I have a few transactions lingering on the reconciliation page that I'd just love to delete but of course QB won't allow that so they will sit there and annoy me as I reconcile.  It would be nice to be able to clean up the different quickbooks departments to make them cleaner.  Besides those transactions, I have a few others on reconciliation pages...journals from years ago that I can't get off that page and in the Income tracker I have a bunch of unapplied payments dating back to 2017 that I'd love to delete but I don't know the consequences.  any instructions on how to clean up this company without messing up previous and current years?

Hello, Carolexx. 

It's great to hear from you! I appreciate you reaching out to the Community for assistance. I would be delighted to help you resolve the issue you're encountering when attempting to delete a transaction. To get started, it's important that we verify a few things. Firstly, we need to ensure that the employee who was already paid has been posted to the old account. Secondly, we need to confirm that the bank account is correct in the payroll settings.

1. Click the Gear icon, and then choose Payroll Settings.
2. From Bank Accounts, pick Edit.
3. Then check if the bank account if the same as the employee's.

For more details, please refer to this article: Change your payroll bank account.

Regarding the unapplied payment on your journal entry, I recommend reaching out to an accountant who can provide you with expert advice on how to tidy up the transaction. They can assist you in cleaning up the transaction, especially since it's already closed in the books.

Please don't hesitate to let me know if you need any further assistance with this matter. Have a great day!

I did not make my request clear.  Let's do one thing at a time.  Our company uses payroll service through QuickBooks Intuit payroll service.  Our Union Bank was taken over by US Bank in May.  Since that time, QuickBooks Intuit Payroll Service has not changed the bank account for payroll even after entering it on every payroll since May.  Our Payroll girl has to go into the Payroll Set Up an hour before releasing direct deposit payroll and change the bank account numbers to the new bank each time we run payroll.  This is not acceptable.  Also QuickBooks Payroll i.e.: intuit Payroll posts the entire payroll figure from the old bank account number into Quickbooks Enterprise database.  Posting the entire payroll into quickbooks under the old bank number requires me to go into AR when doing a reconciliation and change the bank origination.  I did not catch this for May and June so I have to now unreconciled everything back to May and June, change the bank account I used for reconciliation and delete out the old bank posting.  WHAT WE NEED FROM QUICKBOOKS........We Need to completely change all the payroll records over to take the funds from the new account number and completely delete the old bank information or things may go terrible wrong when paying employees,  Please give me a step by step solution to moving all of payroll records over to the new bank account numbers.  Thank you

First, Our Company uses QuickBooks Enterprise Professional and we use Payroll Intuit Payroll Service.  In May, Union Bank was bought out by US Bank.  Since may, Payroll Service has been debiting The wrong account.  The payroll girl has changed the bank account numbers at every payroll run.  She goes in one  before they are electronically released and manually changes the bank account.  This is not acceptable.  On the other end, In order to reconcile and take the debit from the right account, I have to go into AR and change the bank account manually each payroll run before reconciliation.  My question:  I need a step by step process to change the bank from the old bank to the new bank in Intuit Payroll.  I have talked with 3 agents who gave no resolution and the payroll girl has talked to agents who gave no resolution.  Does anyone know how to fix this?

Hello there, Carolexx. 

We hear and recognize the urgency in getting your banking payroll account resolved to ensure entries on your payroll are classified accurately when reconciling. Please know that this isn't the experience we want you to have with our support team when managing transactions in your account.

We want to help address this problem on time, and with that, we recommend contacting our Customer Care Team again to arrange a screen-sharing session so they can review and determine the root cause of this concern. This way, you can manage and reconcile your accounts seamlessly with the correct bank posting. Let me write down the steps to help you keep going:

1.  In your QuickBooks Online account, click the Help icon and select Contact Us.
2. Enter your concern and lick Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

I'll be sharing this reference to guide you further in reviewing specific business data and other payroll information in your file: Run payroll reports.

We're always willing to provide additional assistance to ensure these entries are correctly reconciled. Please get back to this forum if you have additional queries related to the program. Rest assured. We've got you covered. Keep safe.