I can’t imagine the hurdle that you’ve been through in updating your payroll bank account in QuickBooks Online (QBO). We treasure your time as we value our business with you. I also acknowledge the effort that you exerted just to make sure that everything works well on your end.
Concerning the issue that you have in updating your bank account, we have escalated this to our dedicated team to review your recent interactions with our phone support and initiate a further analysis of your account cases. Moreover, someone will reach out to you if more information is needed and to discuss it further.
Our team of experts is dedicated to providing you with the best possible solution promptly. We will work closely with you to ensure that your payroll bank connectivity is set up correctly and efficiently.
Well, that would be nice. I just don't have time this week to sit on the phone with support for hours. I would appreciate it if someone could contact me next week to get this resolved.
Well two weeks later and this has not been "escalated". I have never received any follow up from anyone at Intuit. It's so simple, I just need to change one number, that's it, one number. Someone there must know how to do it. I am clearly not the first person to have these issues. We are not able to use our direct deposit function and haven't been this entire year.
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