Well, that would be nice. I just don't have time this week to sit on the phone with support for hours. I would appreciate it if someone could contact me next week to get this resolved. 

Well two weeks later and this has not been "escalated". I have never received any follow up from anyone at Intuit. It's so simple, I just need to change one number, that's it, one number. Someone there must know how to do it. I am clearly not the first person to have these issues. We are not able to use our direct deposit function and haven't been this entire year. 

Wow, I have been dealing with the same issue and no one knows at intuit to fix it.

I gave up. We cannot use direct deposit at all. I was told when I upgraded to Enterprise it would be resolved, it wasn't. No one and I mean no one there can fix it. It's been almost a year and I have spent at least 10 hours on the phone with support. Each person has a different approach but none of them work. I have sent my drivers license, the owners drivers license, a letter, the articles of incorporation, still no one at Intuit can fix it. We will probably change to a product when the subscription is up. There is no excuse for not being able to simply update the bank account for direct deposit. 

I just gave up. No one there can fix the issue, simply updating a bank account number for direct deposit. It's been almost a year and over 10 hours on the phone. We have sent drivers licenses, letters, articles of incorporation, still no one can fix such a simple issue. It was never escalated although I was told it would be several times. I was told when we upgraded to Enterprise it would be resolved, it wasn't. We haven't been able to use direct deposit at all. 

This is totally unacceptable, and they will lose users.

Has anyone found a solution to this? I'm into my third week and sixth case number. I've uploaded the documents and waited for the two "test" withdrawals to confirm the account. Nothing.  I'm actively shopping for another payroll service. 

Has anyone found a solution to this? I'm into my third week and sixth case number. I've uploaded all the documents and waited for the two "test" deposits to confirm the account numbers. Nothing. No response emails. No confirmation emails. No emails asking for more information. Nothing. Just to change bank info!

I'm now actively shopping for a new payroll service. 

@mjacobs11  We understand this has been frustrating for you, and we want to assure you that we're here to help. We've escalated your issue to our Next Level Help team, who will carefully review your Community comments and support history. You can expect to hear from one of our experts soon with next steps.

Never resolved, no one can fix it. We are paying $2,100.00 a year or Enterprise and I was assured that upgrading would fix it, it didn't. I was told it would be escalated to the next level, it never was, it's been 18 months. We just gave up. We cannot use direct deposit for our employees. 

Never resolved for us, it's been 18 months. No one there can fix it. Get a different person every time and none of them can fix it. Sent documents several times, no response at all. Have been told several times that it would be escalated, it never has been and I doubt they would be able to fix it anyway. Was told upgrading the program would fix it, it didn't, it just cost more money. Horrible customer service and we just gave up. Actively looking for another program that has real customer service and people who actually know how to resolve issues. 

Problem solved! Thanks to the moderator, someone contacted me and sent me this link:

Change your payroll bank account

Very important for desktop assisted payroll users to click on "important note for QB Desktop Payroll"

My new account is setup within a few hours. Amazing what the correct info can do!!