Well, that would be nice. I just don't have time this week to sit on the phone with support for hours. I would appreciate it if someone could contact me next week to get this resolved. 

Well two weeks later and this has not been "escalated". I have never received any follow up from anyone at Intuit. It's so simple, I just need to change one number, that's it, one number. Someone there must know how to do it. I am clearly not the first person to have these issues. We are not able to use our direct deposit function and haven't been this entire year. 

Wow, I have been dealing with the same issue and no one knows at intuit to fix it.

I gave up. We cannot use direct deposit at all. I was told when I upgraded to Enterprise it would be resolved, it wasn't. No one and I mean no one there can fix it. It's been almost a year and I have spent at least 10 hours on the phone with support. Each person has a different approach but none of them work. I have sent my drivers license, the owners drivers license, a letter, the articles of incorporation, still no one at Intuit can fix it. We will probably change to a product when the subscription is up. There is no excuse for not being able to simply update the bank account for direct deposit. 

I just gave up. No one there can fix the issue, simply updating a bank account number for direct deposit. It's been almost a year and over 10 hours on the phone. We have sent drivers licenses, letters, articles of incorporation, still no one can fix such a simple issue. It was never escalated although I was told it would be several times. I was told when we upgraded to Enterprise it would be resolved, it wasn't. We haven't been able to use direct deposit at all. 

This is totally unacceptable, and they will lose users.