Unknown client-specific tax form printing error 900

The "Unknown client-specific tax form" printing error can stem from a variety of technical issues, ironwoodce. 

Some of the most common causes include corrupted tax forms, printer driver problems, damaged company files or QuickBooks components, and antivirus software interference.

You've mentioned that you've already tried some troubleshooting steps to resolve the error. If you haven't explored this option yet, I recommend using the QuickBooks Tool Hub. This comprehensive utility tool is specifically designed to resolve a wide array of program and file-related issues that could be causing your difficulty in printing the Tennessee quarterly unemployment form.

Here's how to use the Tool Hub:

1. Download the most recent version (1.6.0.5) of the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe). You can look it up in your Downloads folder or in the location you selected when you downloaded it.
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Double-click the icon on your Windows desktop to open the tool hub.
5. Once opened, look for Program Problems, then select Quick Fix my Program.
6. Start QuickBooks Desktop and open your data file.

Please check out this article for additional details: Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.

After using the tool, go back to the tax form and check if you can print it successfully. 

Let me also share these articles in case you might need them when working with your tax forms in the future:

• Access State Agency Websites For Payroll
• File A Corrected Federal Form 941 And 940 In QuickBooks Desktop Payroll

The Community is always here if you have other questions when dealing with employee payments, tax form filings, or any other payroll-related tasks. We're committed to providing guidance and assistance whenever you need it.

Thank you, jenop2, for these recommendatsions.  I downloaded the Tool Hub as you instructed and did the Quick Fix to my program.  It didn't help.  I then ran all the other Quick Fixes under then "program problems" tab, and rebooted my PC.  Unfortunately, none have helped the problem. Any ideas what I should try next.  I find if very odd that the federal forms worked fine but then the Tennessee UI form didn't work.  Sometimes it prompts me to save a file, and the file is called "untitled.tax".  I have never seen this behavior before.  (QB Desktop user since 2008).

Thank you, jenop2.  I tried your suggestion with the Tool Hub, but this did not fix my problem.

I then tried all the fixes under Program Problems, rebooted my PC, but am still having the same problem.

Sometimes when I run the Tennessee UI, it prompts me to "save a file" and the file is called "untitled.tax".

I find it odd that the Federal forms ran fine but only the Tennessee UI form doesn't work.

I have never seen this behavior before (QB desktop user since 2008).

Do you have other recommendations?

@jenop2   "Common causes include corrupted tax form templates, outdated or faulty printer drivers, damaged QuickBooks company files or software components, and interference from antivirus programs.

Some of the most common causes include corrupted tax forms, printer driver problems, damaged company files or QuickBooks components, and antivirus software interference."

This could probably have used a second draft.

Thanks for your swift response, Ironwoodce. I appreciate all the efforts you've made to resolve the error when printing unemployment form in QuickBooks Desktop (QBDT).

Despite your thorough troubleshooting steps, including using the QuickBooks Tool Hub and rebooting your machine, you're still encountering difficulties with printing error 900 when opening your quarterly unemployment form.

Since the issue persists, I recommend contacting the QuickBooks Desktop Support team. They can provide additional troubleshooting steps or alternative solutions to know what's causing the problem and open a ticket if necessary.

1. Open your QuickBooks.
2. Proceed to the Help menu.
3. Select QuickBooks Desktop Help/Contact Us.
4. Click on the Contact Us tab.
5. Enter a brief description of your concern, then Continue.
6. Use your Intuit account to sign in or Create a new account, then Continue.
7. Enter the single-use code sent to your email and select Continue.
8. Either choose to chat with us or Have us call you.

You can also check this article for more details and be sure to review their support hours to know when agents are available.

Moreover, here's an article in case you encounter errors when printing transactions inside the program: Fix printing issues in QuickBooks Desktop.

Feel free to visit us here in the Community or comment below if you have more questions about printing unemployment forms inside the program. We'll be more than happy to lend a helping hand as soon as possible. Keep safe.

I have a client with same issue.  I was initially able to restore the file to a new machine and the TN UI form worked again.  However, it subsequently quit working within 24 hours.  As I wasn't in full control of the new machine after I restored the file, I do not know if it stopped working due to a QB update or another application that was installed afterward.  It is an interesting issue and you're definitely not alone here.  My question for you is what version of QB are you using?  

I'm using Quckbooks Premier Contractor Desktop 2024.

I was doing some experimentation tonight:  when I select "current quarter" the report will generate just fine.  It's just when I select last quarter (quarter ending 9/30/24 which is the one I need to file) that the report won't generate.

1. Press the File menu.
2. Choose Utilities from the drop-down option.
3. Select Verify Data.
4. Tap Ok to continue.

1. Click the File tab at the top.
2. Select Utilities from the drop-down option.
3. Choose Rebuild Data.
4. Click Ok on Rebuild has completed.

I followed the procedure you recommended.  Unfortunately, the issue persists.  What doesn't make sense to me is that this is only affecting Q3 Tennessee UI form/report.  If I run a Q4 Tennessee UI or any 941 report, I have no issues.

I appreciate your efforts in following the troubleshooting steps provided by my colleague to resolve the error you're facing with accessing your quarterly unemployment form in QuickBooks Desktop (QBDT), @ironwoodce. Let's ensure you receive the right support.
 
Given that the issue persists and is isolated to the Q3 form while other reports are functioning properly, I recommend contacting our QBDT Support team for further assistance. Our representatives have the necessary tools and expertise to take a look at this behavior thoroughly and can create a support ticket for further investigation if necessary.
 

To reach our live representative, here’s how:

 
   1. Open QuickBooks.
   2. Navigate to Help, then select QuickBooks Desktop Help/Contact Us.
   3. Click Contact Us.
   4. Give a brief description of your issue, then select Continue.
   5. Sign in to your Intuit account select Continue and then Continue with my account.
   6. Select to Chat with us or Have us call you.
 
To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.
 
If you've come across some printing problems with QBDT in the future, you can simply visit this article to fix them immediately: Fix printing issues in QuickBooks Desktop.
 

Additionally, we offer resources on tax forms, withholdings, and other payroll-related topics, including understanding payroll tax wage bases and accessing state agency websites for payroll in QBDT.
 

Please keep me informed about your progress, and do not hesitate to reach out if you have further questions regarding printing reports, tax form filings, or any other payroll-related tasks in QBDT. I am always here, as well as the Community folks to assist you whenever you need support.

I am having the same issue/error message.  This is obviously a quickbooks problem if multiple people are having the same problem.

This issue seems to point to a payroll update issue.  I created a new virtual machine and installed a fresh copy of Desktop Pro Plus 2024 and restored a copy of a company file.  I did not update anything and everything worked fine including the UI QTD Report. 

I then updated to the latest version of QB.  Everything still worked fine including the UI QTD Report.

I then updated to the latest payroll update and this is where the UI QTD Report failed.  

Intuit staff, you should turn your attention to the payroll updates that have recently been issued for the resolution.

An update to my post.  I spoke in length with Intuit support today and the last representative said it is now a known issue and that a payroll update did cause the problem.  However, there is no estimated time in which it will be fixed.  

I am having the same issue. we are a small Tennessee Business. I am have also tried all of the above mentioned "fixes" and non have resolved the issue. This definitely needs to be fixed QuickBooks. We quarter 3 documents that need to be filed! 

All your efforts in trying all the troubleshooting steps mentioned to resolve the error about accessing quarterly unemployment form in QuickBooks Desktop (QBDT), @lisalittle1970. I'm here to ensure you got the right support to help you sort it out.
 
By reaching our Customer Support team, they can check your account internally and investigate this issue further. Here's how:

 
   1. Open QuickBooks.
   2. Navigate to Help, then select QuickBooks Desktop Help/Contact Us.
   3. Click Contact Us.
   4. Give a brief description of your issue, then select Continue.
   5. Sign in to your Intuit account select Continue and then Continue with my account.
   6. Select to Chat with us or Have us call you.
 
For detailed information about the availability of our customer support team, please visit this article: Contact QuickBooks Desktop support.
 

We understand that printing your tax forms in QBDT can sometimes be challenging, and we want you to know that you're not alone in this process. Feel free to hit the Reply button below if you have more concerns or questions and we'll be here to lend a hand at any time.

I'd recommend using the option of Tax Form Worksheets in Excel while Intuit determines when they'll fix this issue.  You'll choose State Wage Listing and get a detailed report in Excel.  You can get everything you need in that report except for the total number of employees by month.  Depending on how many employees you have, that added step likely won't add much more time to file your report in TN PAWS.

Funny how I just spent an hour doing everything she could think of and ran out of solutions.  How can they not relay this information so others don't waste their time for a "known issue", so annoying.

I have the same UI TN issue.  Error 900

I'm also having the same issue in TN.  I was told this would be fixed in a couple days by Quickbooks help desk.

where do I go to create this report?   That would be very helpful!  Thank you 

How would I go about creating this report you recommend?  

Hi there.  In QB, go to Employees -> Payroll Tax Forms & W-2s -> Tax Form Worksheets in Excel.  This will open a dialogue box with a few options.  At the top section, choose "State Wage Listing" and below that you can choose the date range.  For Q3, you can choose either "Last Quarter" or manually enter the dates.  Then click "Create Report".  MS Excel will query QB for the data and once populated you will see each state where you have employees listing totals by employee name as well as summarized totals by state for UI, WH, etc.  Hope this helps!

Thank you!

I am having the same issue for TN & NC 3rd Qtr. 

So frustrating that they know there's an error but they don't tell you on the phone.

I will try your suggestion!

Spent 2.5 hours on a support call with QuickBooks about this issue on 10/07/24 went through all of the solutions suggested on this community chat.  Nothing has worked.  Representative was supposed to call me back and I've never heard from them.  Come on Intuit get this fixed quickly.  I have some very large client's with huge payrolls and to manually calculate will be very wasteful of mine and clients time.  I obtained a back up from client to restore to office and message still persist.  PLEASE GET THIS FIXED!  Very disappointed that representative did not contact me as she had stated she would about this issue.