We can’t save your transaction right now. Your taxes are still being calculated. How can I fix this? Don

I have the same problem tonight.

How can I fix it?

Thank you for letting us know about the issue you have been experiencing, pbmdconsulting-p and KevinKen. 

Upon checking, there is a reported issue regarding it. Our Product Development Team is aware of this and is still working on a resolution to fix the problem. To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team, so you'll be added to the list of affected users provide this investigation number for easy tracking: INV- 78703. 

To reach them, please follow the steps below:

1. Log in to your QuickBooks Online company.
2. Click the Help (?) menu.
3. Select Contact Us.
4. Choose a way to connect with us.

For future reference, you may consider checking out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Thank you for your patience while we look into this for you. If there's anything else that I can help you with entering and saving transactions in QuickBooks, please let me know. I'll be happy to help out. 

is this still an issue?  I am getting this message and can't create any invoices.  I just converted from qb desktop 2022 to qb online this past weekend.  please advise.

Upon checking on my end, I have not found any open investigations related to this error, @maggiesv. I understand the importance of being able to save your transactions, and I'm here to assist you in resolving this matter.

To start with, I recommend opening a private window to see if it's a browser issue. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Using a private browser prevents websites from using cookies and doesn’t record any history and data.

Here’s how to do the private browsing:

• Safari: Control + Option + P
• Google Chrome: Press Ctrl + Shift + N
• Firefox or Internet Explorer: Ctrl + Shift + P

If you can finally save the invoices, it's safe to say that it's being caused by the browser. You can clear your browser's cache to refresh it. Click this link for the guide: Delete or disable cache and temporary internet files in your web browser.

In the event it continues occurring while using incognito, you'll initially have to try switching to another browsing application. Here's a list of supported browsers:
 

• Google Chrome
• Mozilla Firefox
• Safari 11 or newer

If none of the above steps resolve the issue, we recommend reaching out to our QuickBooks Online Support Experts for further assistance. They have the expertise to investigate the problem more thoroughly and provide you with a tailored solution.

Additionally, it might be beneficial for you to take a look at this article, which provides instructions on how to enable automatic payments for recurring invoices in QuickBooks: Set up Autopay for recurring invoices in QuickBooks Online.
 

If you need more help or have any other questions about QuickBooks, please let me know by replying below. I'm available and prepared to assist you at any time.

This continues to be an issue - every time I try to save an invoice, that error appears.  I have to hit save a second time for the error to disappear and to actually save the invoice.

Hi there.

I understand how challenging it can be to encounter an error every time you attempt to save an invoice. It's important to us that your experience using QuickBooks is smooth and efficient, and I'm here to help guide you through some troubleshooting steps that can resolve this issue. 

Your browser's cache and cookies can sometimes cause issues with QuickBooks processes if they haven't been cleared for a while. Let's start with accessing QuickBooks Online using incognito mode or a private window.

Here are the shortcut keys to go private mode in a browser:

For Google Chrome / Microsoft Edge / Opera:

• Windows: Ctrl + Shift + N
• Mac: Command ⌘ + Shift + N

For Firefox:

• Windows: Ctrl + Shift + P
• Mac: Command ⌘ + Shift + P

For Safari:

• Shift + Command ⌘ + N

If this works, you can proceed to clear your browser's cache and cookies. Otherwise, you can also use other supported browsers.

If the issue persists, I recommend contacting our QuickBooks Online Support so this issue will be investigated further. 

Moreover, you can learn how to receive and record invoice payments in QuickBooks Online if you plan to accept different payment methods.

We sincerely appreciate your patience and understanding as we work through this together. Please don't hesitate to reply if you need further assistance saving your invoices in QuickBooks Online.

This is clearly an issue with the software and not the browser.    I tried incognito and the same issue appears.   What I did find is that after entering the amount, if you tab over to the tax box it will save with one click.    Historically I have arrowed down to the next line so that I could see the taxes calculated.    This had always worked but does not now.    My best guess is that the code changed and if you don't tab out of the amount box it thinks it is waiting on a tax amount to be calculated and if you arrow down to the next line it thinks the same.

Would be great if quickbooks had looked into the issue and hopefully fix this to streamline data entry.

I appreciate the time and effort you exerted to help fix this concern, Zeus. Let me ensure you'll get the best support available and keep you back to business seamlessly.

As we've performed several troubleshooting steps to help identify the root cause of this issue, it would be best to contact our Technical Support Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. Doing so will allow them to perform real-time support, conduct further research, and create an investigation ticket if necessary.

Here's how to reach them:

1. Sign in to your QuickBooks Online account.
2. Go to Help.
3. Click the Search tab and click Contact Us.
4. Enter your concern in the description box and select Continue.
5. Choose Start a chat or Get a callback.

To ensure you get on hold to our support team on time, I've added our support hours so you can set an available time to reach them out.

Moreover, I'm including this resource to help you track and enter customer-paid invoices: Record invoice payments in QuickBooks Online.

I'll be on this thread anytime you need additional assistance managing customer-related transactions and other QuickBooks tasks. Feel free to reply to this post, and I'll make sure to get you covered. Stay safe.

Same I can't stand QB online it has been a nightmare

same problem here now that they have the new invoice. QB should just post the solution as QB support takes forever and they almost never fix the issue as I am living with other issues for month that they cannot fix. Bring back the desktop version as it was way better!

Still an issue. Stop with the generic answers that dont fix anything. Issue after issue are posted in these forums and there is never a solutution, just BS apologies, fake sympothy, and work arounds that work on occasion. I can not wait to throw QBO into the garbage.

This isn't the experience we want you to have when creating a sales transaction with sales tax in QuickBooks Online (QBO), @JFanni. Let me route you to our Support Team to help you out.

It's best to contact the Support Team to investigate this further. They have the necessary tools to conduct screen sharing and identify the root cause of why you're getting this error when you save a transaction with sales tax.

Here's how:

1. Sign in to your QBO account.
2. Click the Help (?) icon.
3. Select the Search tab, then click Contact Us.
4. Select a topic and choose how to contact our support team:

• Via Callback, where they save you a spot and call you back
• Via Chat, to start a chatting session with our support

The supporting hours are available from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT for Plus, Essentials, and Simple Start. Advanced users will be at any time, any day.

For future reference, you can use this article to learn how to record or adjust sales tax payments in the tax center: Manage sales tax payments in QBO.

Please know that we value customer experience, and we're working diligently to resolve this sales tax calculation error. I'll be around to help if you need further assistance.

This has been going on for over 2 years. Its always the same thing, clear the browser. Well I'm fairly certain that we are past that point. How about you put out an update that actually fixes the problem instead of blaming everything besides some change you made. I know its on your end because at the exact same time, my out of state invoices tax calculations got screwed up. There is no more "automatic calculation" of taxes if out of state. You have to go in and change the customer to "out of state" or else it try's to collect taxes from them, even though I do not have the authority to collect them.

@iaff801  Imagine if every company had as much trouble with the cache as QBO does. Just an entire internet constantly getting bogged down.

Yech.

OCTOBER 5 Same problem for me too, the new invoice is not as nice by the way