Hi olympuscs,
As much as I'd love to review the rate and charges on your account and provide a formal response regarding this matter, the ability to pull up your account details and billing history is done by our phone/chat supports. This way, we'll be able to protect your personal information.
For billing inquiries, I recommend giving us a quick call or a message so we can look into your account in a safe environment. Once you're in, one of our representatives will check and discuss the rate for you. Here's how:
- Go to the Help icon.
- Select Talk to a human.
- Enter "Talk to a human" again in the search bar.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
I've also enclosed an article that will help you check where the charges from your account are coming from and why: Understand Intuit charges on your credit card or bank statement.
Feel welcome to visit the Community again with any other questions or concerns you may have. I'm looking forward to helping you out.
