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Level 1


I need to reactivate my subsciption, I already update my card number but there is nothing after that and it is not showing Active. Now my payroll checks don't have taxes taken out

3 Comments 3
Not applicable


It's nice to see you today, @allnone9562,


I want to make sure you're able to correct your payroll deductions.


There are a few things to consider when taxes are not calculating in QuickBooks Desktop. Consider the following::

  • QuickBooks is not updated after reactivating the service.
  • If the automatic renewal isn't successful, or the credit card or bank account on file is outdated.
  • Intuit is having trouble getting authorization with your payroll billing information.
  • Payroll tax table isn't updated.

To get past this, let's verify the status of your payroll subscription by logging into your Payroll account. Here's how:


  1. Click the Employees tab.
  2. Select My Payroll Service from the drop-down.
  3. Choose Account/Billing Information.
  4. Sign in to your Intuit account.
  5. In the Service Information section, verify if the Service Status says Active.

If not, make necessary actions on the QuickBooks Payroll Account Maintenance page. Take a look at this article to know more about the Payroll subscription alerts and how to fix them: Update or Renew Your Subscription


Once done, close the page then run a payroll update to refresh your payroll settings. Follow the steps below:

  1. Go to the Employees menu.
  2. Choose Get Payroll Updates.
  3. Mark the Download Entire Update checkbox
  4. Select Download Latest Update.
  5. A window appears when the download is complete.

To check the latest tax table, please see his link: Latest Payroll News and Updates


Next, try running a sample payroll to see if taxes is now working. If it does, you can delete and recreate the payroll checks to make sure taxes are taken out.


However, if you're using Direct Deposit and the status is still pending, you can still void the check then resend the voided transaction before creating a new one. If the status is already offloaded, QuickBooks has an automatic calculation feature to correct rate-based taxes on the next payroll run.


If you're still stuck with the same hurdle, I'd recommend contacting our Payroll Care Team. They have the tools to check your account with us and identify what's causing this payroll issue. Here's how to contact us:

  1. Go to the Help menu at the top of your QuickBooks account.
  2. Select QuickBooks Desktop Help from the drop-down.
  3. Click the Contact us link.

That should get you connected with our live support agents. Please let me know how it goes. I'll be around if you need further assistance. Have a great day!

Level 1


why am i am having so much trouble i am a montly pament plan

QuickBooks Team


Hello there, @56donna.

I want to make sure that you'll be able to pay for your subscription without any hassle. I'm here to direct you to the right support.


I want to look into this and take care of it myself for you. As much as I'd like to handle this directly, subscription-related concerns require the help of our Support Team.

Yet, I still recommend contacting our QuickBooks Support for assistance with paying for your subscription. They can also offer you a different method of paying for the service.

To ensure we address your concern on time, check out our support hours. Here's how to get in touch or chat with us:


1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Chat with us.


I suggest visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, income, expenses, inventory, and running reports.


Here are a couple of articles that may help you as well: 



Our doors are always open to help you again if you have any other concerns or follow-up questions about your subscription. Have a great day.

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Contact us