Set up CO UI rate

Hello there, @dchen16.

I'm here to guide you in setting up the Colorado UI rate in QuickBooks Online. This keeps your SUI tax liability accurate. I'll show you how.

1. Sign in to QuickBooks Online.
2. Navigate to Settings ⚙, then select Payroll settings.
3. Next to the state you want to update, select Edit ✎.
4. In the State Unemployment Insurance (SUI) Setup section, select Edit.
5. Enter your new rate and its effective date. 
6. Select Save.

Moreover, I'll be adding this link to help you understand workers’ compensation insurance in QuickBooks Online: Understand workers’ compensation insurance. In this resource, you'll find out how to get it, and how to manage workers’ comp automatically with Pay As You Go.

If you have any more questions about setting up the CO UI rate, please don't hesitate to reach out. I'm committed to ensuring you have a smooth experience with QuickBooks Online.

Hello Tanks for your reply.

Actually I am asking the "how to match the UI rate from notice to the category in the QBO"

I see there are 3 items in the notice as below

1. Base rate

2.Support rate 

3. Solvency Surcharge

However, in QBO I can only find  the items below, 

1.Unemployment Insurance (UI) rate

2.UI Tax Surcharges rate

3.Bond Principal Assessment rate

4.Solvency Tax Surcharge rate

Thanks for reaching back and clarifying your concern, @dchen16. Let me share some insights about receiving a tax notice when updating the SUI rate in QuickBooks Online (QBO).

When you receive a tax notice, we encourage you to send it to us. I'll guide you on how:
 

1. Open your QBO account.
2. Go to Taxes then select Payroll tax.
3. Select Resources.
   
   
4. Click Tax Notice.
5. Follow the on-screen steps to send it successfully.

Once we get your tax notice, you’ll get a confirmation email with a case number and additional details. When complete, a tax specialist will email you with the required resolution, any steps we have taken on your behalf, and additional action required from you if applicable.

You can also check the status of your notices inside your QuickBooks by following these steps:

1. Go to Settings ⚙ then under Tools select Resolution center.
2. Select the Payroll tab.
3. Find your tax notice.  Select View details.
4. Review the info about your notice.

For more information about the process, see this link: Send in your payroll tax notice.

I'm all ears if you have other follow-up questions or concerns about handling SUI rates in QuickBooks. I'd be more than happy to work with you again. 

HI

It is not working, When i click "Tax Notice" it only lead me to help & search, I don't see any article releated this.

I also have a call to ask support bu still not get asnwer.

I believe I have to call until find someone know it. 

I uploaded into our system, got email back that it was resolved. I couldn't see update in system, so I called. Then I think the person that answered messed it up. I was told since QB doesn't show "support rate" I didn't need to worry about it. That obviously can't be the right answer, so now I'm on another call to get clarification. I think the 1st time I uploaded it, they may have done it correctly, but I believe the 2nd agent may have messed it up. UGH, might need to call CO UI tomorrow before they close at 1pm. 

Hello Holly

Here is the answer from another QBO.

Support rate is splited from based rate, you can add it to base rate. 

I believe this could work. 

I think you might be right, as the 2nd person that I called that I believe messed it up, mentioned that my base rate was 0.79% set in their system from my upload, but they "corrected" that to 0.71%. Well obviously them am telling me to ignore the support rate didn't sit right with me. As soon as I hung up the phone with them I realized that my support rate (0.08%) added to that original base rate (0.71%) WAS that initial 0.79%. I'm going to try to call the state unemployment office tomorrow to see if they can clarify it further. Ultimately the 3rd person I talked to today said they didn't have any comment after researching and I would need to clarify what to do with the state... 

Actually I spoke to an agent at CDLE today, after a long wait, she confirmed that the correct place to put the new "Support Rate" into QB would be under the "UI Tax Surcharge Rate". It needs to be separated from the Base Rate, which I thought made sense, because why else would they take it out & put it into another category. I went to update my system, and oddly it only lets me choose 0%, so I uploaded my Rate Notice again, explained, and asked them to correct the system to include. FYI since SO many have NO idea what to do with this new Support Rate.

Holly

Thanks the info,it make sense. my side same as you only allow to select 0%.

Not sure if QBO able allow to fix it. 

I'm having the same problem and no help with the state or QB help desk.

The combined rate I understand

The Solvency Surcharge I understand 

I don't know where to input into the payroll settings

Item 6 Base Rate

Item 7 Support Rate

I see that your still facing difficulties with setting up the CO UI rate in QuickBooks Online (QBO). I'm here to lend a hand, @JANDYJENN. 
 

Since you've already sought help from the state and QuickBooks help desk without success, I recommend reaching out to QuickBooks support again and providing them with specific details about where you're encountering challenges. It's important to communicate the specific items you mentioned (Item 6 Base Rate and Item 7 Support Rate) so that they can provide assistance.

Here's how to reach them:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click either Chat with us or Have us call you button.

Please check our support hours to ensure that we address your concerns on time: Support hours and types.

I'll also attach this article you can use to learn more about how to set up or enroll in E-File & E-Pay to electronically file and pay your payroll taxes in QuickBooks Online Payroll: Set up e-file and e-pay in QBO Payroll.

I'll be around the corner if you still need assistance managing your payroll tasks. We care for you. Have a great day.

I believed we have reached out to the supoort mulitple times and sent the notice multiple times.

Still no any help or feedback.

Due to QBO no idea how to fix it  or give us positive feedback. 

I'm not sure if you noticed, but after Jan 1st, the system looks different. Now it just wants a "Combined Rate" and it literally has a note about CO's UI new change, and how the Combined Rate will cover the Base Rate + Support Rate + Solvency Surcharge. Since QB acknowledged the change, and put that in the system, I just used that combined rate. Before it was as if QB wasn't aware at all of the change, but seeing that verbiage in the system made me feel more comfortable moving forward. Only caveat is that if you'd put that Solvency Surcharge at least already in the system for 2024, note, they will need to help you remove that. Hope this helps! QB really should've sent an email addressing this change & what it would look like in their system.

Also frustrating that my 4th Qtr 2023 CO UI payment "isn't ready" to be paid yet (as of 01/17/24). I can't pay my Federal UI until CO has been paid. ONLY 2 things left in regards to end of year filing... I assumed last Qtr. when I had this delay issue, it was due to the new website, hoped this Qtr would be fine, but was mistaken. Sure hope this gets better! CO FAMLI was weird the 1st Qtr, but fine the next. Frustrating to say the least!