Hello there, @KarinaP317.
Thank you for helping out your contractors with their issues. Let's check to see why they can't sign in.
The link you sent is for your contractors to create an Intuit account and subscribe to QuickBooks Self-Employed, which is what subcontractors normally use. When they already have one, they can sign in using this link: https://selfemployed.intuit.com/login.
Please follow the steps below:
- Sign in to QuickBooks Self-Employed. Use the same account that you used to complete your W-9.
- Navigate to your profile ⚙ icon.
- Select Tax profile.
- Make necessary changes.
Once they accept the invitation, it'll route them to QuickBooks Self-Employed where they need to create an account for free. From there, they can manage their contractor profile including the bank details.
Check out this article for more details:
Additionally, you can check these articles for video tutorials on how to invite them and update their information in Quickbooks:
Keep me posted if you need further assistance with your contractors in QuickBooks Online Payroll. We're available 24/7. Have a great day.