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MelissaX
Level 2

Setting Up Employee - Fields to enter previus amounts won't save

Setting up an employee and after the values are entered into the section "How much did you pay [name] so far this year?", I can save, but in the preview before finishing setup, the data entered is lost and fails to save.  

 

Screenshot_20210414_010036.png

3 Comments 3
MJoy_D
Moderator

Setting Up Employee - Fields to enter previus amounts won't save

Let's resolve the error you're having when trying to set up your employee's profile, @MelissaX

 

It's possible that piled-up cache in your regular browser caused this unusual behavior when trying to set up your employee's profile. 

 

You can clear your browser’s cache and cookies to fix them. But first, try using a private browser or an incognito window when trying to set up their profile. If you no longer have the error, then you can clear the cache in the one that you're currently using if it works. Here’s how:

 

  • For Chrome, press Ctrl + Shift + N.
  • For Microsoft Edge or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. You can also try to update the profile using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

 

Stay in touch if you need further assistance in setting up your employee's profile. I’m always glad to help in any way I can. Take care and have a great rest of the day!

MelissaX
Level 2

Setting Up Employee - Fields to enter previus amounts won't save

Tried in incognito, but same result - all values in that 9th step for "Year-to-Date Totals" return as blank as saved. Any other way to add the info?

RCV
QuickBooks Team
QuickBooks Team

Setting Up Employee - Fields to enter previus amounts won't save

Thanks for coming back, MelissaX.

 

I appreciate you for performing the solutions provided by my colleague. Aside from clearing the browser's cache and accessing that private browser, we can try using supported, up-to-date browsers to roll out the possibility of a browser-related issue. Among these are: 

  • Google Chrome
  • Mozilla Firefox. To preview and print forms on Mac OS, you'll also need the Firefox PDF plugin.
  • Microsoft Edge
  • Safari 11 or newer (Mac only)

If you want to see if your current browser is compatible, use the browser health checkup tool. If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

Feel free to visit our Report page for more insights about running and managing your financial reports in QuickBooks.

 

I'd like to know how you get after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

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