software flaw -tax period dates are wrong

Hi laura1960,

Thanks for stopping by. Having a correct period is really important to get the correct amounts. Let's find out why yours is incorrect.

To start, you'll want to be sure you have the correct payment schedule in your settings before making a payment.

1. Go to the Gear icon and choose Payroll settings.
2. Click the pencil icon of the tax in concern.
3. Check and change the schedule if it's wrong.
4. Click OK and then Done.

If the schedule is already correct, please get in touch with our QBO Payroll Support, so they can use more tools to check this further.

On the other hand, you can also check the self-help articles for QBO Payroll should you need them in the future.

Let me know if you have other concerns with your tax payment. I'm just around to help.

here is what I see:

With Intuit Online Payroll I could schedule the 941 weekly payment on the same day I submitted payroll.
But QBOnline payroll doesn't even acknowledge that I have a tax payment due.  In fact it says I do not have a tax payment due until the very last day i can pay it without penalty.

Thanks

Thanks for getting back with the Community, laura1960. I appreciate you showing me what you're seeing.

If you're still not seeing your tax payment as due after confirming you have a correct payment schedule, you'll want to get in touch with our Customer Care team directly. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have a wonderful day!