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Join nowEvery week we send payroll stubs by email to about 16 employees. Usually anywhere from 2 to 5 come back to my email as "undeliverable" without specifying the email to which it was sent.
Our employees checked their email address and all are correct. I went one step further an sent a test email to every address and none came back "undeliverable".
My conclusion is there is some bug in QB and can use some advice as how to correct this.
Thank you.
Solved! Go to Solution.
Good afternoon, @SullyBallwin.
It's great to see a new face here in the Community. I'd be more than happy to point you in the right direction to get this problem fixed.
Since sometimes the problem will occur and other times it won't, I recommend contacting our Customer Support Team. They'll be able to use their more advanced tools to take a closer look at your account to see why this is happening. Here's how:
It's that easy.
Please inform me on how the call goes. I want to ensure that all of your concerns are addressed. I'm always here to lend a helping hand. Take care!
Good afternoon, @SullyBallwin.
It's great to see a new face here in the Community. I'd be more than happy to point you in the right direction to get this problem fixed.
Since sometimes the problem will occur and other times it won't, I recommend contacting our Customer Support Team. They'll be able to use their more advanced tools to take a closer look at your account to see why this is happening. Here's how:
It's that easy.
Please inform me on how the call goes. I want to ensure that all of your concerns are addressed. I'm always here to lend a helping hand. Take care!
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