state quarterlies efile not going through

Hello there, @DonSheppard.

Thanks for letting me know about the issue you're getting. I'm here to help you and make sure that your state quarterlies e-file will go through.

To get started, let's make sure that your QuickBooks is on the latest maintenance release. Just follow the instructions provided in this article on how to do it: Update QuickBooks Desktop to the latest release. Then download the latest payroll update. 

If you're getting the same prompt, proceed to repair QuickBooks. Here's an article that will serve as your guide: Repair your QuickBooks Desktop for Windows.

However, if you're receiving a code about PS038 after downloading a payroll update, follow the steps in this article instead: Resolve payroll error PS038.

Don't hesitate to leave a comment below if you have other concerns or questions. I'm always here to help. Take care!

Hi Grace, thank you. I ended up in support chat directly through quickbooks. What solved my problem was running payroll updates, but this time checking the box to "reset updates" and then updating. Worked fine after that. 

Hey DonSheppard. 

So glad to hear that you were able to get a fix for what was going on. If you have any questions moving forward feel free to drop by the Community anytime. Thanks and have a lovely evening. 

I am having the same issue and I can not see the comments

Allow me to join this thread to provide fixes on e-filing state forms in QuickBooks Desktop (QBDT), @DGW12.

What are you referring to when saying you're unable to see the comments? Do you mean the error message appears during e-filing your state quarterly forms? If so, let's update your company file to the latest release to install the latest updates and fixes.

To rectify your concern about e-filing forms, we can get the latest payroll updates to streamline employee payments, maintain accurate records, and reduce the risk of errors. Please see these guidelines to do so:

1.  Go to the Employees menu, then select Get Payroll Updates.
2. Click the Download Entire Update checkbox.
3. Select Update. An informational window appears when the download is complete.

Moreover, get updated on payroll news with the most current and accurate rates and calculations for supported state and federal tax tables, payroll tax forms, and e-file and pay options.

On the other hand, if you're not seeing the comments or resolutions shared in the Community, we can troubleshoot your web browser for the best experience. To begin, you can clear your browser's cache to improve your web experience and eliminate malfunctions. You can also switch to another browser to access the Community space.

If you have any questions or anything else that I can assist you with payroll, please don't hesitate to let me know. Take care!