Suddenly new employees set up in Payroll have multiple duplicates in Time. Why is this happening and how do I delete them?

Thank you for reaching out, @EPIC4X4. It seems you're facing an issue with duplicate entries for new employees. Let’s walk through why this might be happening and how you can remove those extra entries to maintain clean and accurate records.

Here are some potential causes for these duplicates:

• Data Entry Errors: Sometimes, manual entry mistakes can lead to multiple identical entries.
• Synchronization Issues: When data is imported or synced from another system, duplicates.

Follow the steps to delete duplicate entries:

1. Log into QuickBooks Online and navigate to the Time section.
2. Filter Entries: Use employee, date range, or other criteria to locate duplicates.
3. Select Expand Menu, hit Delete and Yes to confirm.

For Batch Deletion:
 

1. Select the checkboxes next to all duplicate entries.
2. Use the Batch Actions menu or button.
3. Choose Delete Selected to remove multiple entries at once.

in addition to this, explore this resource: Edit or change employee info in payroll. To help streamline the process of editing or changing employee information in payroll, ensuring efficiency and accuracy.

I'd be happy to answer any future questions you have about deleting duplicate entries and managing payroll. You can also request an Expert Setup Review to help you save time by preventing errors and ensuring a smooth payroll process by exploring this resource: Explore QuickBooks Payroll. I'll keep the thread open for you!

Thank you so much for your help today. We are not entering employees in Time. I am entering them in Payroll and  letting them self on-board. This part is new. I have always done the entire on-boarding process so unsure if this is related. They are only in Payroll once. Time is then adding them automatically. I do check the box to allow them to track time when I set them up because we don't all work in the same location every day. This allows then to clock in on the app no matter where they start their day. Lastly, there is no option for me to delete them in time. Archive looks like an option but it is greyed out and can't be selected. 

I'd appreciate any additional advice you may have.

Thank you for the additional information about the duplicate entries for your new employee in QuickBooks Online (QBO)Payroll, Epic4x4. I'm here to direct you to the team that can assist you further in resolving this matter.

Regarding the Archive option in QuickBooks Time, it is greyed out, which could be due to your QuickBooks Online being linked through our payroll bundle option. In this case, to 'archive' an employee or user, you'll need to make them inactive in QBO itself.

However, since this involves syncing data from QuickBooks Payroll and time entries, I recommend contacting our Live support team. They are equipped to provide tailored solutions specific to your account setup.

With their tools, they can perform share-screening sessions to pinpoint the exact cause of the issue you're experiencing. This hands-on approach will allow them to identify configuration errors, synchronization problems, or other underlying causes contributing to the duplicate entries.

Here's how to contact them:

1. Go to Help and choose the Search tab.
2. In the search field, type in contact support.
3. Click the Contact Us button.
4. Choose between the methods to connect with our support.
5. Follow the on-screen steps based on your choice.

You can also refer to this article for more details about the process: Get help with QuickBooks products and services.

On the other hand, you can visit this article for more information on how to manage your employee's details: Edit or change employee info in payroll.

Additionally, you can check out this article for guidance on how to track and manage your team members' timesheets in QBO: Track and manage QuickBooks Time in QuickBooks Online.

Don't hesitate to return if you have any follow-up questions or need further assistance. Whether it pertains to managing employee time entries or any other payroll-related tasks, we're always here to help.