Trying to change the State unemployment rate in QB online but I do not see the same buttons they reference in the QB online help process

You probably followed the steps intended for the Intuit Online Payroll, service3.

If you received a notice from the state agency, you can directly go to the Payroll Settings and update the rate there. If not, you'll only be allowed to delete or edit the rate if you haven't created paychecks using the wrong one.

Here are the steps to edit the state unemployment rate in QBO:

1. Click the Gear icon.
2. Under Your Company, click Payroll Settings.
3. Select the State Tax.
4. In the State Unemployment Insurance (SUI) Setup section, click Change or Add new rate.
5. Refer to your notice from your state and enter your new rate. If the rate is provided as a decimal, you must enter it as a percentage. For example, enter 3.4% (not .034).
6. Enter the Effective Date provided in the notice from your state.
7. Select OK.

If there's a tax overpayment after changing the rate, it will be displayed as a negative amount of the tax owed. When this happens, you can contact your state unemployment agency to confirm that the tax was overpaid. This way you'll be given options whether to apply the credit to future debt, or refund it to your account. Then, you can give us a call to assist you with reconciling the credit.

You can also refer to this article for more details about changing the SUI tax rates.

If you need anything else, please let me know. Thanks for dropping by.

I had the same problem.  After Entering the New Rate and Effective Date, I hit the tab key repeatedly until I had tabbed through all of the old rates.  At the end, the OK button appeared.

Kinda weird but it worked.

I had the same problem.  After entering the New Rate and Effective Date, I hit the Tab Key repeatedly.  After tabbing through all of the past rates, the OK button appeared at the bottom.  I was able to click OK and proceed through the process.

Hi there, @Bird Inc.

Thank you for joining this thread and providing details. I'm glad to know that you're able to change your state unemployment rate.

In case you experience the same thing, I'd advise performing some basic troubleshooting steps. You can start with using a private browser or incognito to determine if it's a browser related issue. You can refer to these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P 
• Safari: press Command + Shift + N 

If this works, switch back to the regular browser and clear your browser's cache to start fresh. It could be the browser is holding too much data, and this is what's causing unexpected behavior while using the product. 

Let me know if there's anything else you need or you have payroll questions. I'm here to help you more. Wishing you all the best.

I am attempting to view (and change if incorrect) my company's unemployment tax rate.

I can get to the payroll settings - but there is no option for 'State Tax' within this screen.  

What am I missing?

Thanks for joining this thread, Genellem180.

I'm here to help you change your company's Unemployement Tax Rate in QuickBooks Online (QBO). Below are the steps to edit your tax rate information.

Here's how:

1. Go to Taxes on the left menu.
2. Click Payroll Tax.
3. Click Edit your tax setup.
4. Choose the state you want to modify.
5. Enter the necessary changes and click OK.

I've attached some screenshots below so you'll have a visual guide.

You can also check out this article to learn more about changing state unemployment insurance (SUI) tax rates in QBO.

That should get you on your way to editing your State Unemployment Tax Rate. Let me know if you have more questions with this as I'm always here to help.

I don't seem to have an Edit feature.  See the screen shot attached.  Any direction would be helpful.  Thx.  Looking to add State of Texas SUI rate.

I appreciate you for providing us the screenshot to better isolate this issue, ron-mcleod.

The option to add the Texas State Unemployment Insurance (SUI) rate in the Payroll Tax Center page is unavailable. However, we can go to the Payroll Settings page to add the SUI rate in QuickBooks Online (QBO).

Here's how:

1. Click the Gear icon on the top menu.
2. Choose Payroll Settings.
3. Under Taxes, hit State Taxes - TX link.
4. In the TXState Unemployment Insurance (SUI) Setup section, tick the Change or add new rate link.
5. Enter the rate and the date in the New and Effective Date field.
6. Tap OK.

For more details about this one, please refer to this article: Enter or change state unemployment insurance (SUI) tax rates.

I have a link here where you can find articles about managing employee's payroll: Pay employees, enter timesheets, and send payroll forms.

Keep me posted by leaving a comment below if you need a hand with running payroll reports or any QBO related. I'll be here to help.

Thank you for the tip.  I don’t see State Taxes when I follow the instructions.  See screen shot below. Am I missing something?

Hello there, ron-mcleod,

What payroll subscription are you using? If you're using the Full Service Payroll. you'r unable to edit the SUI rte on your end. You'll want to contact our Payroll support. They'll be the one to enter it for you.

Here's how:

1. Click the Help icon.
2. Select Contact Us.
3. Enter update SUI rate, then click Let's talk.
4. Select Get a callback.

You can also check out this article: QuickBooks Online Payroll Full Service Hub.

Let me know if you're using a different subscription. I'll be glad to be more of help.

There is not an option to change the OA Rate for Texas. I need it set at .03%. That is not an option. It just gives me 0.00 %. I need this changed.

Hi Budabartons,

If you've already tried the troubleshooting shared by my colleagues above, yet, you're still unable to update the rate, I'd recommend reaching out to our Phone Support team. An agent can take a look at your account and verify this further.

You can follow MaryLurleenM's response to get in touch with our support.

For more details about this one, please refer to this article: Enter or change state unemployment insurance (SUI) tax rates.

Keep me posted if there's anything that I can help. Keep safe!

I am trying to change my unemployment tax rate in quickbooks online.  My rate is .13% tax rate and 0.10% employment and training.  The program will not accept it.  is says that the lowest amount is 32%...What do I d0?

I want to make sure you can update your unemployment tax rate in QuickBooks, @Kphill1421.

Before that, may I ask what state you are in? I appreciate any additional information you can provide, as it will help us provide an accurate solution.

In the meantime, since the system isn't allowing you to change the tax rate, I suggest contacting our support team. They can verify the status of your paychecks and help make necessary modifications to your unemployment tax rate.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a human option.
5. Select Get help from a human.
6. Click the Have us call you button.

I'm also adding these articles for your reference to help manage your Unemploymetn tax rate in QuickBooks Online:

• Update your State Unemployment Insurance (SUI) rate
• Compliance Blog: Information on new taxes, state rate issues, and more!

If you have other payroll and concerns, just let me know. I'm always happy to assist you further. Have a great day ahead.