Trying to run payroll. Getting a "We're having some trouble on our end." message all day, so prevented from paying my employees. What is wrong with payroll?

Hi there, @audubonva. I'd like to provide some insights regarding your issue with running payroll in QuickBooks Online.

Upon checking here, I can see ongoing research about the error message that you've encountered. Rest assured, our Engineering Team will do their best to fix this for you. In the meantime, I suggest notifying our Payroll Support team so they can add the account to the list of affected users. Here's how:

1. Log in to your QuickBooks Online account.
2. Click on the Help (?) menu.
3. Choose Contact Us.
4. Fill in your concern, then hit Let's talk.
5. Select a way to connect with us:
   • Start a chat 
   • Get a callback 
   • Ask the community

Please note their support hours to make sure they're available for assistance.

There's no set deadline for completion. As soon as a resolution is ready, you'll receive an email about updates on the case.

We appreciate your continued patience. Keep in touch if you have other concerns with payroll or QuickBooks in general. We're here to assist further. Take care!