Unable to find Acrobat Reader; you should obtain this for best results in opening payroll-related PDF files.

Hi there, pimpurrito.

I appreciate you for providing detailed information on what you've already performed to fix the error message.

We need to make sure your Mac version meets the minimum system requirements for Adobe Reader. This is to ensure you're able to avoid any issues and errors when printing payroll. In case your computer is not compatible with the Reader, I suggest contacting Adobe support again to check for other options. Then, If you're using Big Sur, the compatible readers are: Acrobat Reader DC, 2020, and 2017.

Please refer to the articles below to see different information on what’s new and improved in the latest updates to QuickBooks Desktop 2021.

• Release notes for QuickBooks Desktop 2021.
• What’s new in QuickBooks Desktop 2021.

You're always welcome to post in the Community if you need further help with printing payroll. Take care!

Hardware Overview:

thanks for the reply. here its some info about the comp.  I have don't a lot and still not working.

I can print anything else , but not payroll Mac 

  Model Name: Mac Pro

  Model Identifier: MacPro7,1

  Enclosure: Tower

  Processor Name: 12-Core Intel Xeon W

  Processor Speed: 3.3 GHz

  Number of Processors: 1

  Total Number of Cores: 12

  L2 Cache (per Core): 1 MB

  L3 Cache: 19.3 MB

  Hyper-Threading Technology: Enabled

  Memory: 96 GB

  System Firmware Version: 1554.80.3.0.0 (iBridge: 18.16.14346.0.0,0)

  Hardware UUID: 4E234895-CA32-58BE-9D3E-BFB358BA7038

  Provisioning UDID: 4E234895-CA32-58BE-9D3E-BFB358BA7038

  Activation Lock Status: Enabled

Hardware Overview:

I have try everything I can.  I can print everything else, but not payroll Mac 

  Model Name: Mac Pro

  Model Identifier: MacPro7,1

  Enclosure: Tower

  Processor Name: 12-Core Intel Xeon W

  Processor Speed: 3.3 GHz

  Number of Processors: 1

  Total Number of Cores: 12

  L2 Cache (per Core): 1 MB

  L3 Cache: 19.3 MB

  Hyper-Threading Technology: Enabled

  Memory: 96 GB

  System Firmware Version: 1554.80.3.0.0 (iBridge: 18.16.14346.0.0,0

  Hardware UUID: 4E234895-CA32-58BE-9D3E-BFB358BA7038

  Provisioning UDID: 4E234895-CA32-58BE-9D3E-BFB358BA7038

  Activation Lock Status: Enabled

Hi there,  pimpurrito.

Have you tried uninstalling and reinstalling the program? This process can resolve some of the most common program issues when using QuickBooks. 

Also, make sure that you have your QuickBooks Desktop download file (or installation CD) and license numbers ready.

Then, follow these steps on how to reinstall the program:

1. Close QuickBooks.
2. Go to the Finder menu, then select Applications.
3. Drag the QuickBooks icon to the Trash.

Once done, You need to remove both PLIST* files from the User and System folder. Once removed, all preferences will revert back to its default settings. This can cause your QuickBooks to be unregistered. Here's how:

1. Go to the Finder menu.
2. Hold down the Option key, then select Library.
3. Open the Preferences folder.
4. Find PLIST files that contains com.intuit.QuickBooks20XX, then move them to the Trash.

   Note: XX is the QuickBooks version you’re using.

5. Empty the trash.

After that, restart your device before following the steps in this article on how to reinstall QuickBooks: Install And Set Up QuickBooks Desktop For Mac.

Once done, print a sample payroll transaction again to check if the error is gone and you're to do it.

Please don't hesitate to reply again if you still need more help with this.