Hello, Cionata.
Before updating your payroll, ensure that your QuickBooks Desktop (QBDT) is up to date with the latest version.
Once updated, create a backup of your company file to secure your data. After completing these steps, you can now proceed with the payroll update.
If the issue persists despite these steps, we recommend contacting our Live Support team for further assistance. They have the necessary tools to securely review your account and pinpoint the root cause of the issue affecting your QBDT system during the payroll update.
Feel free to click Reply if you have any additional concerns.
