We are not receiving email alerts once a client processes a payment, how can I turn this function back on?

I really appreciate you taking the time to respond!

The account was set up by a prior employee, and we do not have access to account settings; only users. The role options to change for Users are only:  Limited Admin, Full User, No Access.

Thanks for following along with the thread and sharing your concerns, @Operations21.

If you're still in contact with the prior employee that set the account up, I recommend reaching out to them and asking to transfer the admin role to the current owner. 

However, if you no longer have contact with the employee, you'll need to file an MMA Claim (Primary admin change request) on the account. By doing this, you can request that the company's ownership be changed. For additional details about this process, check out Request to be the primary admin or contact. 

Please let me know if you have any other questions or concerns. I'm always around to lend a hand. Take care! 

This instructions are garbage.  There is no email alerts in the merchant section option.  It shows Email Alerts as a menu item but when you click on it, it only shows start page preference.  

I've got steps to help you receive email notifications, AlpinePlumbIT. 

With the recent updates and product enhancements in handling email alerts, you can enable these notifications from your Merchant account. You'll have to ensure you've entered the correct email address from your account profile. This way, you'll be able to receive payment notifications. To guide you on how to review this information, you can refer to the steps below.

Here's how:

1. Sign in to the Merchant Service Center.
2. Go to the Account menu at the top and select Account Profile from the drop-down.
3. Select the Contact Information section and click Edit.
4. Change the email address if need be and its reason.
5. Then, click Submit.

If you're still unable to receive payment notifications, you can check your spam or junk folders. To do this:

1. Open your email, then check your Spam or Junk folder.
2. Locate the email or notification, and then move it to your Inbox.
3. If not, please proceed to steps 2 and 3 in this article: Unable to receive Intuit email.

If the issue persists, I'd suggest contacting our QuickBooks Payments team. They have the necessary tools to review your account and provide additional assistance to help resolve this.

You may also visit this page for commonly asked payment questions: QuickBooks Payments FAQ.

Feel free to get back in this forum if you have any other QuickBooks concerns. We're always glad to help you out. Keep safe!