We've been receiving reports about this on-going prompt when managing your employee's information. Rest assured our product engineers are working on an investigation to determine its cause and formulate a permanent resolution.
Also, I'd recommend contacting our Payroll Support team so you'd be added to the affected users' list. Just make sure to provide your full name, updated email address, and this investigation number: INV-51166. Once updates are available, you'd be notified through an email.
Go to the? (Help) icon.
Click Contact Us.
On the How can we help field, enter a brief description of your concern.
Choose a way you'll want to contact us either:
Get a callback
Continue with the prompt.
Just a heads-up, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time on Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types.
Let us know here if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!