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jweaver2
Level 1

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

 
8 Comments 8
IamjuViel
QuickBooks Team

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Hello, @jweaver2.

 

We've been receiving reports about this on-going prompt when managing your employee's information. Rest assured our product engineers are working on an investigation to determine its cause and formulate a permanent resolution.

 

Also, I'd recommend contacting our Payroll Support team so you'd be added to the affected users' list. Just make sure to provide your full name, updated email address, and this investigation number: INV-51166. Once updates are available, you'd be notified through an email.

 

Here's how:

  1. Go to the? (Help) icon.
  2. Click Contact Us.
  3. On the How can we help field, enter a brief description of your concern.
  4. Click Continue.
  5. Choose a way you'll want to contact us either:
    • Start messaging
    • Get a callback
  6. Continue with the prompt.

Just a heads-up, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time on Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types

 

Let us know here if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

IamjuViel
QuickBooks Team

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Just dropping by to check on you, @jweaver2.

 

Were you able to contact our Customer Care team so you'd be added to the affected users' lists? Rest assured, once updates are available you'd be notified through email.

 

We appreciate your patience while we are working on this on-going concern.  Visit us here again if you have other questions.

drlucastax
Level 1

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

any updates to this thread question ?? It's 2/26/21 and I would have thought a fix/reply would be posted here ?? What am I missing ??

Rose-A
Moderator

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Hi, drlucastax.

 

For now, the most recent update that I have is that our Payroll Team is actively working to determine why users getting this issue. We are still investigating this unexpected behavior.

 

Our engineers are all hands on deck working together for an immediate fix to sort everything out. While they do, I would advise you to get in touch with our QuickBooks Support and have them attach your case to the ongoing investigation.

 

They can add your account information to the list of affected users and any progress will be communicated via email. Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM from Mondays to Fridays. Here's how to contact us:

 

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

 

For your payroll reference, check out this article: Payroll 101. It contains more information about the different types of compensation as well as on what are the types of federal forms you need to file. Also, this will provide you a sample breakdown of a paycheck.

 

Kindly update me on how the calls go by adding another comment below. I want to make sure you're all set, and I'm here if you need further guidance. Have a great day! All the best.

drlucastax
Level 1

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Any updates on this thread reported problem ?? This was reported back in October 2020 or earlier. Problem is still showing up as of 4/15/21. Please RSVP. Thank you

AileneA
QuickBooks Team

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Hello, drlucastax. 

 

I've checked with the INV provided above, the investigation is still in progress. Rest assured, our software engineers are working hard to resolve this issue permanently.     

 

Also, I'd suggest reaching our Payroll Support team so you'd be added to the affected users' list and to ensure you'll get an update about the resolution status. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. Provide this INV-56983 for easy tracking. 

  

Here's how to contact us: 

 

  1. Click the (?) Help or QB Assistant icon. 
  2. Press Talk to a human (select it again when prompted).
  3. Enter a brief description of your concern. 
  4. Select I still need a human.
  5. Tap Contact us.
  6. Choose either Get a call or Start messaging.  

For now, we have reduced our support hours from Mondays - Fridays (6 AM to 6 PM Pacific time) due to COVID-19. Also, some products will only have chat support during this situation. 

 

Thanks for your patience while we look into this. Please let me know in the comment section below if you encounter any other issues. I'll be here to assist.

MattMc1
Level 1

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Inv 56983 - having same problem and need resolved by this weekend to be able to pay employee - all I see on this thread is we are working on it -  since October!  Please advise 

BettyJaneB
QuickBooks Team

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Hello there, @MattMc1.

 

I can see the importance and urgency of being able to update your employee's payroll information. Let me get you pointed in the right direction so you can get recent updates about this hurdle.

 

To be notified about the latest status of this matter, I recommend contacting our Customer Care Team. Please provide the investigation number 51166 as the reference for your call. This way, you can receive an email once any updates on this issue are made available.

 

You can contact them by following the steps shared by my peers above.

 

Once fixed, you can always use this article to guide you in modifying your employee's payroll details: Learn how to change your employees' info in QuickBooks payroll products.

 

Your patience and understanding in this situation are much appreciated.

 

Get back to me here if there's anything else that I can assist you with. Have a nice day!

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