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Level 1

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

 
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QuickBooks Team

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Hello, @jweaver2.

 

We've been receiving reports about this on-going prompt when managing your employee's information. Rest assured our product engineers are working on an investigation to determine its cause and formulate a permanent resolution.

 

Also, I'd recommend contacting our Payroll Support team so you'd be added to the affected users' list. Just make sure to provide your full name, updated email address, and this investigation number: INV-51166. Once updates are available, you'd be notified through an email.

 

Here's how:

  1. Go to the? (Help) icon.
  2. Click Contact Us.
  3. On the How can we help field, enter a brief description of your concern.
  4. Click Continue.
  5. Choose a way you'll want to contact us either:
    • Start messaging
    • Get a callback
  6. Continue with the prompt.

Just a heads-up, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time on Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types

 

Let us know here if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

Highlighted
QuickBooks Team

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Just dropping by to check on you, @jweaver2.

 

Were you able to contact our Customer Care team so you'd be added to the affected users' lists? Rest assured, once updates are available you'd be notified through email.

 

We appreciate your patience while we are working on this on-going concern.  Visit us here again if you have other questions.

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