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CarolKaye
Level 2

where to send tax notices

Sirs,

 

I have assisted payroll and have always sent in any tax rate notices to '[email address removed]' however, trying to do that now, it is getting rejected - is there a new email to send the notice to?

 

thanks!
Carol K

12 Comments 12
VivienJ
QuickBooks Team

where to send tax notices

Hello there, CarolKaye.

 

Thanks for visiting the Community. I'd be glad to share a few details about sending tax rate notice to Intuit. 

 

Generally, you can send the tax notices to us in any of these email addresses: taxnoticeresolution@intuit.com or taxnotice@intuit.com. Once the notice has been indexed to our work queue, you'll receive a system generated confirmation from tax_do_not_reply@intuit.com

 

You also have the option to mail the notice to us. Here are the details you can use:

 

QuickBooks Desktop Payroll Assisted
Tax Department
P.O. Box 30005
Reno, NV 89520-9854

 

I'm confident that you'll be able to send the notice without an issue. Reach back to me if you have other questions. I'm only a post away! 

Anonymous
Not applicable

where to send tax notices

the email address [email address removed] rejected my email.

MaryGraceS
Moderator

where to send tax notices

Greetings, @deep1.

 

Thank you for posting in the Community. I'll be happy to get you to the right support to get this resolved.

 

I recommend reaching out to our Payroll Support to walk you through you in forwarding the federal or state tax agencies notice for research. The agents can also assess and update your account to help you get back to business in no time.

 

Here's how you can reach them:

  1. Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. At the top right, click the select the product you are using link.
  3. At the top, select your Payroll Product.
  4. On the Payroll Support page, click Payroll.
  5. Click the View Contact Info button to see the support number. 

That should get you back on track. 

 

Keep me posted on how the call goes. I'll be happy to help you further. Wishing you and your business continued success.

Anonymous
Not applicable

where to send tax notices

Unfortunately my message was mangled by the email address filter. You list two email addresses in your response. What I am trying to say is that the first email address in your post works, the second one does not work, it sends back a message that says: "The response from the remote server was:

550 #5.1.0 Address rejected."  

Rasa-LilaM
QuickBooks Team

where to send tax notices

Hey there, deep1.


Thanks for sharing the exact error message since it gives me a better picture of what happened. I’d be glad to provide a few details about this.


This can happen if the sender's email address, IP address, or email service provider is being blocked. However, I have confirmed that taxnotice@intuit.com is no longer a working email.


You’ll have to email the federal or state notice to taxnoticeresolution@intuit.com. After sending it, a tax specialist will mail you a letter confirming the required resolution.

 

Feel free to read this article for more details: Notice of Discrepancy.

 

I'd be glad to hear back from you if you have any follow-up questions. Please know that I'm just a comment away. Have a great day ahead.

Rethunk
Level 2

where to send tax notices

I tried to send a notice to that email account, but never received a confirmation as described.

This was eleven days ago. When I called QuickBooks support a week ago I was told that work on the tax notice resolution was "pending," but now I'm on yet another call just trying to find a way to check on the status of my submission.

Is there no case number assigned to such submissions? If the system doesn't work, or if there's a bug, then is there no other way to check that the documents were received?

ChristieAnn
QuickBooks Team

where to send tax notices

Welcome back to QuickBooks Community, Rethunk. I appreciate you for providing detailed information on what you've done to fix the issue. At this time, there's no case number assigned to such submissions or any bug issue about this. 

 

In order to receive a confirmation as described from sending a state tax notice, you'll need to make sure that you're sending it to the right email which is Taxnoticeresolution@intuit.com. And, this email goes directly to the Tax notice team and will email you confirming the required resolution. Occasionally, cases may take longer due to agency delays or other factors. 

 

You should receive a confirmation receipt within 3-5 business days. However, if you didn't receive a confirmation within that specific day, I suggest making sure that you're using/your Efile is active. This is to ensure you're able to get the notice of your submission about filing and paying taxes. To check the status of the electronic services enrollment, you can go to the Help icon and contact our QuickBooks Payroll Team. They have the tools to verify the standing of your Efile services.

 

Please click this article to see a list of common IRS notices that pertain to payroll and why you might have received the notice: What to do if you receive a tax notice.

 

Please feel free to get back to me here for any additional questions about tax notices. I always have your back. Thanks for dropping in, and cheers for more success!

Rethunk
Level 2

where to send tax notices

"You should receive a confirmation receipt within 3-5 business days."

Why would I not receive a simple "email received" confirmation immediately? Literally every other tax/financial software service I've used does this: one email to confirm I submitted something, then another email later once something has happened.

After another 45+ minutes on a call, the problem was (apparently) that "e-services" weren't turned on. Maybe that's the same as e-file? This despite the fact that I signed up for Automatic payment, followed every step, etc. Three customer support service calls in a row didn't identify any such problem.

Tax payments were shown as "Automatic." There's was no notification or warning anywhere indicating that some other service (e-file? e-services?) wasn't turned on.

I'm a software developer. I've designed many user interfaces. I remain baffled by how hard it is to find information in QuickBooks, and how many things can go wrong without notification or warning.

chuchz2018
Level 1

where to send tax notices

I have tried to send the notice to both of those address and they fail each time.  I need this resolved now!

Rasa-LilaM
QuickBooks Team

where to send tax notices

Thanks for following this thread, chuchz2018.


I appreciate all your efforts in trying to resolve your tax notice concern. I’m here to help ensure this issue is addressed in no time.


Since the email address didn’t work, I recommend contacting our Payroll Support Team. They’ll guide you where to send the federal or state notice and ensure it reaches our tax specialist.


To reach them:

 

  1. In your company file, press the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. Scroll down to the bottom of the window and click the Contact us link.
  3. In the Contact Us screen, go to the Tell us more about your question section and enter the issue in the field box. For example, contact payroll for tax notice issues.
  4. Click the Search menu and choose the support options: Call us to speak with an agent or Message Us for real-time support.

 

Check this article to learn more about the support hours and type: Contact Payroll Support.


I know I previously shared this article above. Let me provide this one to you for additional resources: What to do if you receive a tax notice. It contains instructions on how to handle each type of federal or state notice. This reference contains answers to frequently asked questions about IRS tax notices.


Keep in touch if you have clarifications on how to handle your tax notice. I’m more than happy to answer them for you. Have a good one.

kirsty76
Level 1

where to send tax notices

I am beyond frustrated - I have unresolved unemployment tax issues from 2019 and no one has responded to me. Now I am having the same issue in 2022 and no one can help. I have set 20 hours on phone calls getting the run around and cant even speak to a manage and supervisor. Very unprofessional and disappointing. 

Candice C
QuickBooks Team

where to send tax notices

Good evening, @kirsty76

 

Thanks for joining in on this thread. Let's work together to get this resolved as soon as possible. 

 

To be sure of the problem, can you provide me with some additional details to help me better understand the issue? 

 

This will allow me to give you the best solution for your business. I'll be waiting for your response!

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