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debbiewyman-gmai
January 21, 2022
Question

While using QuickBooks Online as a time tracking only user, when I click on VIEW for my time previously entered, why is it not giving me any detail to edit or delete?

  • January 21, 2022
  • 1 reply
  • 2 views
No text available

1 reply

C
Carneil_C
Level 6
January 22, 2022

Thanks for dropping by the Community, @debbiewyman-gmai. I'm very eager to share some workarounds and information about time tracking in QuickBooks Online.

 

There are times that an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

 

I suggest performing the steps through a private window. It's the best place to check browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 
If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

 

In addition, I've got this helpful resource to know more details about user roles and access rights in QuickBooks Online.

 

Additionally, you can also check this article for further details about entering your time in QBO.

 

Feel free to reach out if you have any further questions about time tracking in QBO. Have a good one!

D
debbiewyman-gmaiAuthor
January 23, 2022

Thanks for the suggestions.   I had already tried using a private window, and tried again and still no luck.  I use google, safari and edge and same on all.  It is only not showing the activity detail when time entry only users are logged in.  As an admin, I CAN see the detail.   I've attached what a time entry only user sees when they are logged in and click to see their time detail:

 

DivinaMercy_N
DivinaMercy_NModerator
Moderator
January 24, 2022

Hi there, @debbiewyman-gmai. I'm here to further help you with your concern.

 

In QuickBooks Online (QBO), Time Tracking Only users can only access timesheets and time reports. If you're having trouble with this user type, we can perform some troubleshooting steps to isolate the issue. You can delete and add the user again.

 

Once done, check if this user type can now access timesheets. If the same thing happens, I'd recommend reaching out to our Customer Care team to further investigate the root cause of the issue. They can pull up your account in a secure place and you can also request a screen-sharing session so they can review your set up. 

 

For more information on managing time in QBO, feel free to visit this article: Track and manage QuickBooks Time in QuickBooks Online and QuickBooks Online Payroll.

 

Also, you can pull up time reports in QBO to view, export or print your time data.

 

Post here again if you need additional assistance in managing time tracking user. I'm always around to help. Take care. 

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